Case Manager

1 week ago

Sydney, New South Wales, Australia Commonwealth Superannuation Corporation (CSC) Full time
Posted: 24/05/2023

Closing Date: 07/06/2023

Job Type:
Permanent - Full Time

Location:
Sydney

Job Category:
Insurance & Superannuation


At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.

We're proud to wear the government crest, and proud to serve those who serve our country.


Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing.

Through rich customer insights and world-leading investment strategies, we're always growing and improving.

That means creating an environment where each and every one of us has the opportunity to strive together for excellence.


Your new role


We're looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.


As a professional and experienced Case Manager, you will use your expertise to support and guide vulnerable customers through a difficult time in their lives.

You will be empowered by management to use your sound judgement and create effective claim outcomes for CSC and our customers.

When managing claims, you will provide tailored and continuous customer engagement, predominately via
phone discussions, correspondence or virtual meetings. Cases may involve a degree of complexity, including legislative and sensitive medical/personal information.

You will be the main point of contact throughout the customer's claim journey by clear communication, gathering information, showing empathy, strong attention to detail and active listening.

Complex claims will have the support of a Case Assessor to provide assistance and determinations.

Responsibilities

  • Organising and delivering initial claim consultations with customers and their representatives, to ensure a successful and supportive claims journey
  • Ongoing customer contact throughout their claim
  • Ensuring sound and fair decisions are reached
  • Maintaining up to date and accurate records across CSC's systems

Please note:
We are open to consider applicants from
any location nationally who meet the hiring criteria below.

What you need to excel

  • Minimum of 2 years of experience in case/claims management life insurance experience is highly regarded
  • Experience managing of a portfolio of cases endtoend
  • High level of written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
  • Professional, customer focused and willing to contribute to a positive business culture
  • Have the ability to understand and interpret legislation
  • Work independently to organise and prioritise your tasks
  • Selfmotivated attitude with a resilient nature and ability to adapt to change

What will you get in return?
We're committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.

  • Permanent position
  • A variety of challenging and interesting work with the opportunity to develop your skills further. Extensive training provided
  • Work in a collaborative and supportive team environment
  • The opportunity to be in a rewarding role, where you can see the endtoend benefit of helping customers through a difficult experience
  • Flexible work place arrangements including remote working

Desired Skills and Experience:

What you will need to do now

Please note:
Agency submissions will not be considered for this position.
**Applications close: 7 June 2023, 5:00 pm

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