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Associate SOE Engineer

3 months ago

Melbourne, Victoria, Australia Datacom Full time

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About The Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Associate SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom's endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Melbourne, and Sydney).

What You'll Do

As an Associate SOE Engineer, you will be responsible, but not limited to:

  • Good technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
  • Good technical knowledge of Active Directory – Group Policy Management
  • Basic Scripting ability (PowerShell, VBScript, Batch)
  • Experience with Windows 10 task sequencing and end point configuration
  • Experience with facilitating large and enterprise scale software deployments
  • Strong technical knowledge in performing whitelisting activities with tools such Airlock Digital
  • Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM,
  • Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
  • Operate and contribute to the winning culture of a high performing team
  • Identify service improvements, efficiencies and/or cost reductions for Datacom customers
  • Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
  • Produce, deploy and maintain security policies
  • Threat prevention, analysis and detection
  • Assist with projects as required and act as the lead
  • Minimum of 2+ years' experience in SOE migrations, projects, and implementation
  • Experience in macOS operating systems using JAMF would be advantageous
  • Good understanding of Essential 8 controls

What You'll Bring

You will have 5 years' IT industry experience, preferably within an IT managed service provider, with approximately 2 years' experience in a similar Associate SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.