Customer Service Team Lead

1 week ago


Silverwater, New South Wales, Australia BMS Performance Australia Pty Full time
Training and Onboarding

  • Vibrant team culture
  • Base Salary 90K Base + Super

Customer Service Team Lead

  • Onsite Silverwater, NSW
  • Base salary $90K + Super + Onsite Parking
  • Work for a well established global company

The Company
For over 100 years our client has been one the biggest supplier of quality bakery ingredients to professionals worldwide.


We are currently seeking for a Customer Service Team Leader to join the NSW customer service team based in Silverwater.

This position will be working alongside 3 direct reports within the customer service team.

To be considered for this role you must have the following:

  • Demostrated experience within customer service
  • Focused on delivering best outcomes for both customers and business
  • Thrive in fastpaced environment
  • Excellent verbal and written communication
  • Can do and willing attitude
  • Team player

The Role

  • Coordinate the daytoday function of the Customer Service Department
  • Assisting inbound and outbound enquiries
  • Provide customer service to customers in a professional manner and ensure that they receive the best possible service
  • Ensure that all calls are answered within an appropriate time frame, and that any problems or issues with your account are resolved as quickly as possible
  • Provide customer service to customers in a professional manner and ensure that they receive the best possible service
  • Maintain a high level of knowledge about company products and services
  • Manage team performance effectively

This role does attract

  • Competitive salary package of $90,000 Base + Super
  • Onsite & Street Parking
  • This role operates from 7am4pm and is office base.


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