Customer Service Officer
2 weeks ago
About the Role
- Seeking passionate Customer Service Officer to join the BOQ team
- Flexible workplace & Collaborative Team
- Owner Managed Branch Birkdale Based
As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network.
Day to day your key responsibilities will consist of:
- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
Cash management
- ATM Services, Travelex
- Stationery orders
- Strong focus on compliance
About you
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:
- Previous customer service experience, preferably from the banking industry
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- Ability to learn and confidently use a number of technical financial systems
This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.
About Us
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.
Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.
Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.
Our Benefits
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Gym, shopping, technology and travel offers
How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference:
BOQ02025
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