Service Administrator

2 weeks ago


Salisbury, Australia Carrier Klimatechnik GmbH Full time

Date Posted:

Country:

Australia

Location:

LOC7028 : 41-53 Pentex Street, Salisbury QLD 4107, Australia

  • Maintain the service phone lines regarding incoming and outgoing customer service calls ensuring all customers both internal and external receive "top shelf" customer service in an efficient and professional manner.
  • Assists in gathering, verifying and processing documentation.
  • Assists with data entry and maintenance of records.
  • Ensure all data entry in relation to service is complete prior to invoicing.
  • Carry out service invoicing ensuring accuracy and that all service work that can be invoiced is invoiced prior to month end
  • Assist the accounts department with any bad debt recovery as related to the service department
  • Collate and submit time sheets for payroll ensuring that all time is accounted for on service tickets or internal codes. All discrepancies or excess unproductive time should be reported to the service manager.
  • To assist the QLD Admin & QLD Service Manager in ensuring the service team in its entirety continually perform in line with the company expectations about daily documentation to allow the administration team to correctly account for and promptly invoice work undertaken
  • Maintain an open communication line with customers in relation to any piece of equipment that is currently receiving attention
  • Work with QLD Admin & QLD Service Manager in ensuring the smooth and profitable operation of the QLD service department

Carrier is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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