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Sales and Service Consultant

3 months ago

Brisbane, Queensland, Australia Allianz Partners Full time


Part time role - maternity leave of 12 months

Monday - Friday: 10am - 4pm shift

Total of 27.5 hours per week

What you do
To service members, clients and associates with products and services, and assist with insurance projects within their respective state.

What your key responsibilities include:

Customer focus:

  • Ensure customer contact and accessibility to Allianz Worldwide Partners taking into account peak periods.
  • Train and brief Clients re: products as appropriate
  • Assist with Clients queries
  • Regular contact with Client staff including finance, administration, student support, marketing, health staff
  • Liaise with direct billing medical providers and monitor supplies of collateral, posters, and other Allianz Worldwide Partners information
  • Monitor and report feedback and complaints from clients, members, or associates
  • Report any issues raised by direct billing medical providers
  • Ensure direct billing providers are aware of the nearest customer service locations and access times

Fostering relationships

  • Coordinating orientation activities, promoting attendance at orientations and postorientations follow up
  • Assist with activities and task associated with obligations of preferred provider agreements

Sales

  • Liaise with student bodies or associates to integrate product and improve the relationship and coordination of any international student problem or concern
  • Assist with research into appropriate local channels for product sales
  • Coordinate activities to distribute information regarding product
  • Assist with product sale presentations

Product knowledge

  • Develop and maintain expert knowledge in all Allianz Worldwide Partners Health Insurance product and services
Committment to part time shift hours for the period of 12 months contract.

Leadership Skills

  • Ability to work autonomously and be selfmotivated
  • Ability to share ideas and contribute to team discussions

Problem solving & decision-making skills

  • Ability to interrogate a problem and develop processes to satisfy customer needs within the parameters of the product
  • Flexibility to manage calls remotely and online enquiries from home during COVID lockdown periods

Communication Skills

  • Ability to communication, and build effective relationships at all operations levels of the business
  • Other languages would be highly regarded

Professional Skills

  • High level of professionalism, maturity and candor in daily work ethic
  • Confident in approach
***44771 | Underwriting | Professional | Non-Executive | Allianz Partners | Part-Time | Permanent

Job Level:

  • Professional

Location:

  • Brisbane, QLD, AU, 4000
    Area of Expertise:
  • Underwriting

Unit:

  • Allianz Partners

Employing Entity:

  • AWP Australia Pty Ltd

Job Type:

  • Part-Time

Remote Job:

  • Hybrid working

Employment Type:

  • Permanent

ID:

  • 44771

Position Cluster:

  • Non-Executive