Veteran Services Case Manager

2 weeks ago

Narrabeen, New South Wales, Australia RSL LifeCare Full time

Opportunity:
Our Veteran Services' "Homes for Heroes" Program is an initiative that ignites passionate responses for many across our community.

We seek to provide care and support to veterans that are homeless or at risk of homelessness, to assist them to live sustainably and independently in their chosen community.


As one of our Veteran Services Case Managers, dedicated to the "Homes for Heroes" program, you will be responsible for identifying and assessing Veterans in need, providing holistic and professional assistance that meets the welfare and wellbeing needs of all clients.

You'll do this with a case management focus, ensuring the service provides the highest quality customer-centred care

You'll also:

  • Assess intake referrals and determine their psychosocial and housing needs in conjunction with the veteran
  • Develop comprehensive transitional support plans for veterans, utilising a veterancentric, traumainformed, and recoveryoriented approach
  • Support the veteran to develop adaptive and sustainable strategies to work towards achieving their goals
  • Coordinate community supports (mental health, financial counselling, community and recreational connections) to better manage Veterans mental health and risk factors for homelessness.
  • Monitor, evaluate, and frequently report on the veteran's progress, ensuring goals are always achievable and sustainable
  • Case manages veterans in the program, building their capacity and daily living skills, and linking them with appropriate support services
  • Work closely in collaboration with community services organisations, homeless and housing specialist service providers, DVA, exservice organisations (ESOs), and other Government agencies.
  • This is a rare opportunity to be involved in a Program, you will be proud to be a part of

We need you to have:

  • Experience in Case Management, and supporting a case load of clients with complex support needs
  • Knowledge, understanding, and experience of supporting individuals/veterans in a traumainformed, recoveryoriented, veterancentric approach
  • Experience supporting individuals/veterans with complex health needs and linking them with appropriate support agencies
  • Ability to thrive under pressure and handle difficult situations effectively
  • Proven ability to establish and foster positive relationships with internal and external stakeholdersWe can offer you:
  • Competitive remuneration including eligibility for $15,900 not-for-profit salary packaging.
  • Career development and progression opportunities across all areas of RSL LifeCare
  • You will be joining our passionate, caring, and supportive team.
  • Reward and recognition.
  • Flexible working arrangement available.

About us:
RSL LifeCare is a leading professionalised service focussed on helping Australian' veterans and their families live their best lives. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for-profit organisation.


We enrich veterans lives and create connected, supportive and vibrant communities, that enable us to support veterans from the time they transition out of service right throughout their lives.

We are seeking like-minded individuals who support our values; Respectful, Collaborative, Passionate, Imaginative, Courageous and Responsible.

  • Our commitment to diversity_
Location

Narrabeen

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