Program Serq Manager

3 weeks ago


Melbourne, Victoria, Australia Metro Trains Melbourne Full time
9 May 2024

Projects Melbourne Full Time

Metro gets you where you need to go.

Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.


We strive to reflect the community we serve and support the needs of our people who are critical to our success.

With Zero Harm at the foundation of everything we do, we want everyone to get home safely.

We act as one team to move Melbourne.

The Role


We are seeking an experienced Program SERQ Manager with strong stakeholder engagement skills to provide guidance on Safety, Environment, Risk and Quality for the Metro Tunnel Project.

As part of the leadership team you will lead in the SERQ function reflected of the MTP Project strategy plan.

You'll be responsible for developing and implementing divisional SERQ plans, including critical risks, Zero Harm behaviours, risk assurance and other compliance initiatives.

You will ensure all safety aspects of the project are addressed and delivery packages are compliant with Metro Safety Management Systems and relevant legislation.

This role is a fulltime, max-term June 2025. As an MTM employee, you will have access to free travel along the network.

Responsibilities:

  • Provide specialist advice to stakeholders in relation to the execution of the change management framework whilst, including integration of project into rail operator network.
  • Develop and implement a MTP strategy which reflects the MTM Projects division SERQ plan including management of critical risks, Zero Harm behaviours, risk assurance and compliance, policies, best practices, and initiatives.
  • Work closely with key internal and external stakeholders to drive continuous SERQ improvements on the project
  • Work collaboratively with package teams and package SERQ managers to ensure strong safety management systems in place which comply with MTM's responsibilities under its accreditation from ONRSR
  • Define and set objectives, targets and milestones and monitor actual SERQ performance and communicating with key stakeholders and the operations team regarding the operations of the roles area of responsibility
  • Ensure project and business has the required documentation and quality processes in place to demonstrate compliance to Metro Safety Management System
  • Ensure that all investigation of incidents, ensuring that lessons learnt are captured and used in the continuous improvement process
About You

  • Professional qualifications in OH&S or a related discipline desirable or demonstrable professional experience
  • Have strong stakeholder engagement skills in complex project interfaces environments
  • Experience in coordinating and implementing SERQ systems and procedures to ensure that legislative requirements are met. Experience in carrying out risk assessment at a project level
  • Has extensive knowledge of principles of Quality Assurance and Compliance
  • Has experience implementing risk management strategies at divisional or organisational level
  • Communicates with influence and positive change at all levels across the organisation
  • Demonstrated experience in presenting complex data and reports in a readily understandable way to customers, both internal and external
Metro's commitment to a Diverse, Equitable, and Inclusive culture


Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.


At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve.

We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success.


We are committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.


  • Program Serq Manager

    3 weeks ago


    Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    17 February 2023Projects Melbourne Full TimeMetro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on...

  • Serq Advisor

    3 weeks ago


    Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    9 February 2023Projects Melbourne Full TimeMetro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success.You will be joining an organisation that is known as a global leader in its field but also prides itself on...


  • Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    17 March 2023Melbourne Full TimeMetro is a multi-award winning organisation and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being...

  • Serqa Coordinator

    3 weeks ago


    Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    9 May 2023Projects Melbourne Full TimeMetro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being...


  • Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    Location: Melbourne, VIC, AUCompany:metrotrainAbout the role:Due to continuous growth, we are currently looking for a dynamicRisk and System Safety Assurance Advisor to support ourFranchise portfolio of works in our Projects Division.Reporting to the Risk and System Safety Assurance Manager, you will be responsible for the development, implementation and...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia Ensure Recruitment Full time

    CBD based - hybrid model Dynamics 36 2 year fixed term contractWe are currently looking for a Program Manager with experience in leading large-scale transformation programs, for a CBD based role on a 2-year fixed term contract.The Program Manager will: Work closely with stakeholders to develop and maintain the strategy, prioritisation roadmap, and delivery...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia Davidson Group Services Full time

    Are you an experienced Program Manager with a proven track record in successfully delivering migration based projets particularly in SAP S/4 HANA? We are seeking a skilled and strategic Program Manager to lead and ensure the successful delivery of our critical SAP S/4 HANA migration program, in alignment with our government based client's needs. This is a...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia Technology Recruiting Solutions Full time

    Day Rate: $1100-$1300 per dayShort Description:Senior Program Manager required by a top ASX listed organization taking responsibility for a large scale and complex cutting edge data transformation program across data technology function.Role DescriptionSenior Program Manager required by a top ASX listed organization, taking a key strategic leadership...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia Opus Recruitment Solutions Full time

    Program Manager 12 month contract Melbourne- $900 - $1150 per day years' experienceAbout the roleI am currently working with a large client who are requiring two Program Managers for 12 month contracts to start this month. First role is a CRM Program Manager and the second is a Data and reporting Program Manager.Main Duties Shape and deliver across the main...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia McMillan Shakespeare Full time

    The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia Compass Group Australia Full time

    Program Manager Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community._The Position:We have a great opportunity for a...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia Ardor People Pty Ltd Full time

    Permanent role Hybrid / WFH Attractive salary and benefitsWe are seeking an experienced Program Manager to lead a Customer Experience program of work ensuring deliverables are met on time, and on budget.The key accountabilities of the role will be to:Develop, implement and maintain customer experience strategies and program initiatives that enhance the...

  • Programs Manager

    2 weeks ago


    Melbourne, Victoria, Australia RMIT VN Full time

    Overview: Fulltime, 2 Years Fixed Term position Salary Level HEW 9 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of workingAbout YouThe Programs Manager is responsible for delivering exceptional quality programs that have a profound, positive impact for ATN's universities, stakeholders and...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia David Jones Full time

    Program Manager - Loyalty:Job No: 537604Location: Melbourne - CBD & InnerJob type: Full-Time_Play a significant role in supporting the Transformation team in executing a major technological delivery program in line with our strategic transformation agenda._The roleDavid Jones exists to inspire like no other and as we continue to deliver on our ambitious...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia Hudson Australia Full time

    This State Government Department is responsible for desiging, planning and building Victorias Transport Systems. This team is responsible for managing commercial claims of franchisee's to ensure they are meeting contract incentives. Reporting to the Associate Director, this Program Manager will assist with Program Readiness. Effective Program Management &...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia CYOS Solutions Full time

    Application closing date: Wednesday, 23 August :59pm, Canberra time (in Canberra)Estimated start date: Sunday, 01 October 2023Location of work: ACT, QLD, SA, VICLength of contract: 12 monthsContract extensions: 2 x 12 monthsSecurity clearance: Ability to obtain Baseline clearanceRates: $130 - $170 per hour (inc. super)Program Officers provide high-level...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia Pearson Full time

    Job Information Assessment & Qualifications Program Manager in Melbourne, AustraliaAbout the Role: Currently looking for a Program Manager responsible for ensuring successful implementation and delivery of client programs. Acts as the main communication link between clients and internal teams, ensuring client satisfaction throughout the process.Our Team:...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia Capgemini Full time

    About CapgeminiCapgemini is a diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a Program Manager to join ServiceStream in our Corporate sector based on Collins Street, MelbourneAbout the RoleServiceStream's Corporate division are currently seeking a Program Manager to join our growing team, in Melbourne. This new fixed term (between months) role...

  • Program Manager

    3 weeks ago


    Melbourne, Victoria, Australia David Jones Full time

    Program Manager - E-Commerce:Job No: 537603Location: Melbourne - CBD & InnerJob type: Full-Time, PermanentThe roleDavid Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive.As a Program Manager...