Sps Representative

1 week ago

Mascot, Australia TNT Express Full time

About the role:

Manage, plan and implement specialised logistics solutions and proactively monitor from start to finish. The ability to self-manage and display initiative when creating bespoke solutions is vital for success in this role.

Failsafe and Mission Critical deals with unique, complex and challenging movements.

From ensuring human blood and donor organs get to patients on the operating table on time, to delivering highly sensitive or urgent freight for Government and commercial customers to their end point safely and securely.


Full time permanent roles with shifts available Monday to Friday, covering hours between 6.30am to 11pm predominantly with very occasional hours outside this.

There is a need to occasionally cover public holidays on a roster system.

Key duties:

  • Provide a high level of customer service to all internal and external stakeholders, which include customers, FedEx courier and depot staff and thirdparty contract hire
  • Ensure critical freight is moved in the most efficient manner possible and all consignments are proactively monitored throughout their journey to the end point
  • Strong attention to detail
  • Book and coordinate external contract carriers as and when required.

Experience required:

  • Exceptional written and verbal communication
  • Previous experience with Microsoft Office (Word, Excel, Outlook, etc.)
  • Positive "can do" approach
  • Ability to think outside of the norm
  • Flexible and adaptable to fastchanging and urgent priorities
  • High level of emotional intelligence
  • Previous industry experience in domestic operations would be ideal, but not essential
  • Ability to work public holidays and unsocial hours

Benefits:

  • Good base salary, and unsociability allowance
  • Comprehensive training programs to further your career
  • Excellent career progression opportunities with a global organisation
  • Based at Mascot, near good public transport links and great cafes

The Company


FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World's Most Admired Companies by "Fortune" magazine.

FedEx provides fast and reliable delivery to more than 220 countries and territories.


As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.


The Philosophy
People-Service-Profit (P-S-P).

We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful.

Our success in the industry is attributed to our people.

Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers.

We care for our employees' well-being and value their contributions to the company.

The Culture
We honour innovation, integrity and commitment.

We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.


The Mission


We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.


Please note that this position is a 'Logistics Coordinator' role, and the title of this role will be 'SpS Representative-Failsafe' in line with the global FedEx title structure.

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