Sps Representative
1 week ago
What you'll be working on
As a Customer Service Representative within our Time Critical team, you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution.
- Provide customer resolutions for both internal and external customers
- Coordinate movements for highly sensitive freight
- Organise special arrangements for freight to be moved within crucial time frames
- Work closely and collaborate with other teams within the business
- Provide afterhours support to your colleagues to ensure uninterrupted priority service
- Work a 24/7 roster upon 6 months training
What you'll bring to the team
- Previous experience within a customer service position highly regarded
- Exceptional communication skills
- Highly organised and attention to detail
- Must be able to commit to a 24/7 hour rotating roster
- Proactive, cando attitude and passion for learning and continuous improvement
- The ability to communicate effectively at all levels
- The ability to adopt our 'Safety Above All' culture
- Reliability with a cando attitude and the willingness to go above and beyond for the customer
What you can expect to get
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on computers, electronics, health insurance, travel packages, and much more
Who are we?
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next.
We're team FedEx - 500,000+ people strong around the world.
The work we all do comes down to one purpose:
to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job, here you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry.
With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.
Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact.
Our Values
Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
Equal opportunities
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws.
Interested?
Everyone at FedEx has a part to play.
It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done.
And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.
Please note that this position is a 'Customer Service Representative' role, and the title of this role will be 'SpS Representative - Time Critical' in line with the global FedEx title structure.
-
Sps Representative
1 week ago
Mascot, Australia TNT Express Full timeAbout the role:At FedEx, we are a network of professionals who pride ourselves on delivering not only outstanding service, but an outstanding customer experience and this is at the centre of everything we do. We are agile, passionate, forward-thinking and solution-focused, always ready to meet our customers' needs.As a Customer Service Representative within...
-
Sps Representative
3 weeks ago
Mascot, Australia TNT Express Full time**About the role**: Manage, plan and implement specialised logistics solutions and proactively monitor from start to finish. The ability to self-manage and display initiative when creating bespoke solutions is vital for success in this role. Failsafe and Mission Critical deals with unique, complex and challenging movements. From ensuring human blood and...
-
Sps Representative
1 week ago
Mascot, Australia TNT Express Full timeWhat you'll be working onAs a Customer Service Representative within our Time Critical team, you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution. Provide customer resolutions for both internal and external customers Coordinate movements for highly...
-
Sps Representative
1 week ago
Mascot, Australia TNT Express Full timeAbout the role:Manage, plan and implement specialised logistics solutions and proactively monitor from start to finish. The ability to self-manage and display initiative when creating bespoke solutions is vital for success in this role.Failsafe and Mission Critical deals with unique, complex and challenging movements. From ensuring human blood and donor...
-
Sps Representative
3 weeks ago
Mascot, Australia TNT Express Full time**Who are we?** At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to...
-
Sps Representative
3 weeks ago
Mascot, Australia TNT Express Full time**Who are we?** At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to...
-
Sps Representative
2 weeks ago
Mascot, Australia FedEx Australia Full time**Who are we?** At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to...
-
Sps Representative
1 week ago
Mascot, Australia TNT Express Full timeWho are we?At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's nextWe're team FedEx - 700,000 people strong around the world.The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.This...
-
Sps Representative
3 weeks ago
Mascot, Australia TNT Express Full time**About the role**: At FedEx, we are a network of professionals who pride ourselves on delivering not only outstanding service, but an outstanding customer experience and this is at the centre of everything we do. We are agile, passionate, forward-thinking and solution-focused, always ready to meet our customers’ needs. As a Customer Service...
-
Sps Representative
1 week ago
Mascot, Australia FedEx Australia Full timeWho are we?At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's nextWe're team FedEx - 500,000+ people strong around the world.The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.This...
-
Sps Representative
1 week ago
Mascot, Australia TNT Express Full timeWho are we?At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's nextWe're team FedEx - 500,000+ people strong around the world.The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.This...
-
Sps Representative
3 weeks ago
Mascot, Australia TNT Express Full time**What you’ll be working on** As a Customer Service Representative within our Time Critical team, you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution. - Provide customer resolutions for both internal and external customers - Coordinate movements...
-
Sps Representative
3 weeks ago
Mascot, Australia TNT Express Full time**What you’ll be working on** As a Customer Service Representative within our Time Critical team, you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution. - Provide customer resolutions for both internal and external customers - Coordinate movements...
-
Sps Representative
3 weeks ago
Mascot, Australia TNT Express Full time**What you’ll be working on** As a Customer Service Representative within our Time Critical team, you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution. - Provide customer resolutions for both internal and external customers - Coordinate movements...
-
SpS Representative-Failsafe
1 month ago
Mascot, Australia FedEx Express Full timeWho are we? At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s nextWe’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s...
-
SpS Representative-Failsafe
3 weeks ago
Mascot, Australia FedEx Express Full timeWho are we? At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s nextWe’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s...
-
SpS Representative-Failsafe
1 week ago
Mascot, Australia FedEx Express Full timeWho are we? At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's nextWe're team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next....
-
SpS Representative-Failsafe
1 month ago
Mascot, Australia FedEx Full timeWhat you’ll do Manage, plan andimplement specialised logistics solutions and proactively monitor from start tofinish. The ability to self-manage and display initiative when creating bespokesolutions is vital for success in this role. Failsafe and MissionCritical deals with unique, complex and challenging movements. From ensuringhuman blood and donor...
-
SpS Representative-Failsafe
1 week ago
Mascot, Australia FedEx Full timeWhat you'll do Manage, plan andimplement specialised logistics solutions and proactively monitor from start tofinish. The ability to self-manage and display initiative when creating bespokesolutions is vital for success in this role. Failsafe and MissionCritical deals with unique, complex and challenging movements. From ensuringhuman blood and donor...
-
SpS Representative-Failsafe
3 weeks ago
Mascot, Australia FedEx Full timeWhat you’ll do Manage, plan andimplement specialised logistics solutions and proactively monitor from start tofinish. The ability to self-manage and display initiative when creating bespokesolutions is vital for success in this role. Failsafe and MissionCritical deals with unique, complex and challenging movements. From ensuringhuman blood and donor...