National Service Delivery Manager

1 week ago


Melbourne, Victoria, Australia Jenny Barbour IT & Project Recruitment Full time
My Role

  • Department head, managing the national Service Delivery team which includes the Service Delivery management and leadership team, Help Desk, Desktop, Audio-Visual & Technology Training support across the firm
  • Manage an operations support team of 20 nationally to support all 1,500+ end users
  • Build & manage the department strategy
  • Manage the department budget, vendor support contracts and assets
  • Present business cases and present to the board on new project initiatives
  • Executive and cross functional stakeholder engagement
  • End user focus to improve service standards & improve efficiencies through automation
  • Manage our BCP (Business Continuity Plan)
Position title

IT Service Manager
Position employment status

Full-time

Dates employed and Duration

Dec Jun yr 7 mos

Position location

Melbourne, Victoria, Australia

Position summary

  • Managed operational support teams & performance standards across the Service Desk, Desktop & Audio-Visual teams
  • Managed the overall IT Service Management policies and procedures
  • Built business cases, projects & improvement initiatives
  • Executive reporting & trending
  • Team strategy & budgets


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