Data Coordinator

2 weeks ago

Sydney, New South Wales, Australia Austroads Full time

Position Description

Position title:
Data Coordinator

Entity:
Austroads

Division:
Technology & Data

Job Type:
Full - time (1.0 FTE)

Location:
Austroads Sydney Offices

Reports to:
Senior Manager NEVDIS

Responsible GM:
Chief Data & Technology Officer

Direct reports:
N/A

Date reviewed: 26 July 2023

Organisational Context
Austroads is the association of Australian and New Zealand transport agencies.

We provide authoritative, practical and impartial advice, information, tools and services to help our
members to deliver safe, efficient and reliable mobility to their customers.

We also deliver value to a range of other key stakeholders across government, industry and communities,
where there is a demonstrated societal benefit to do so.

Austroads comprises several business activities, including the core Austroads work program, the National
Exchange of Vehicle and Driver Information System (NEVDIS), and Transport Certification Australia
(TCA).

Our teams are located across Australia and New Zealand. We work in an integrated and collaborative
way, along with external consultancies and other partners, to ensure our products and services are
delivered successfully and maximise value.

Austroads promotes a culture of professionalism, innovation, and integrity, with a commitment to
accountability, quality, and excellence in the delivery of all of our programs and services.

We recognise the unique skills and abilities of each individual, who come from a wide range of disciplines
and backgrounds. We support our people through ongoing development and learning opportunities and
create a supportive team environment for all our staff. We strive to be an employer of choice.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity,
experience and thought, and actively strive for inclusive behaviours across our company and our work.

The Role
Position Purpose

You will be responsible for providing first level service request fulfillment to clients and assisting in second
level technical support of operational systems, with a high degree of confidentiality.

You will build and maintain effective relationships with a variety of stakeholders including manufacturers,
State and Territory Registering Authorities and members of the public.

Major Responsibilities/Accountabilities

The role is responsible for:

  • Providing guidance and assistance to NEVDIS clients with data queries in accordance to agreed
policies and procedures

  • Undertaking the administration of VIN registrations in the NEVDIS database including the processing
of accreditation requests, training and support of VIN submitters as required

  • Providing assistance to manufacturers and state and territory registration authorities on the
management, correction and registration of vehicles that may have Vehicle Identification Number
(VIN) problems

  • Undertaking investigations, making determinations of the appropriate course of action and preparing
reports to assist in the resolution of NEVDIS data problems

  • Coordinating requests and providing firstlevel support for registration and licensing data related
queries and follow up through to resolution

  • Processing customer requests efficiently with a highlevel customer service
  • Working independently or in partnership with the NEVDIS Operations team to provide NEVDIS
Services (e.g. licence verification checks, safety recall)

  • Assisting Senior Business Analysts or Business Analysts in testing new products, enhancements, or
changes

  • Other tasks as directed.
Key Stakeholder Interfaces

Internal

  • Chief Data & Technology Officer
  • Senior Manager NEVDIS
  • Service Coordinator NEVDIS
  • All staff
External

  • NEVDIS clients
  • Government agencies
  • Membership organisations
  • General public

The Person
Qualifications, Knowledge, and Experience

The Data Coordinator will possess:

  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Analytical and IT technical problemsolving skills
  • Technical ability to conduct simple database queries using SQL and other basic software tools
  • Logical thinking and technical ability
  • Good customer service and ability to negotiate outcomes for clients
  • Ability to tactfully deal with people at all levels
  • Ability to take responsibility for customer problems and enquiries, actively following them through
to conclusion within agreed performance standards

  • Excellent verbal and written communication
  • Organised and able to meet deadlines
  • Three years previous experience working in a direct customer service role, responding promptly
and correctly to enquiries while handling tasks with a high degree of confidentiality, reliability,
discretion, and flexibility.

  • Personal Qualities
The incumbent will need to present a professional image and build a strong relationships across the
enterprise

Specifically, the role requires:

  • Being a selfstarter
  • Culture of delivery and closure

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