Guest Relations Attendant

2 weeks ago

Newcastle, New South Wales, Australia Wests Group Full time

About the position
The Executive Inn & The Gateway Inn currently have an opportunity in our Guest Relations team.

This position is the first point of contact for our guests and provides friendly, personalised customer service throughout our guests stay.


Key responsibilities will include:
Maintaining guest accounts, taking reservations and assisting with guest enquiries.

  • Having a thorough knowledge of all Hotel and Club facilities
  • Processing of financial transactions
  • Handling reservation enquiries and bookings
  • Check in and out of Guests
  • This position will require availability to work across a 7day rotating roster including evenings, weekends, and peak holiday periods including public holidays.

This position has been identified as a Traineeship opportunity - Gain a Cert III in Hospitality, a nationally recognised qualification.


About you
You are a team player with excellent communication skills and the proven ability to work unsupervised if required. You will have a strong work ethic and are reliable.

With the flexibility to work across a 7 day rotating roster, you will have previous experience in customer service oriented position and demonstrate strong computer literacy skills.

Previous experience is highly desirable but not essential.
About us


The Executive Inn and Gateway Inn are owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation.

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions.

Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights.

We are one of the many local success stories of our region.
We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits.

Being an employee of The Wests Group will give you access to the following perks and benefits:

  • Paid Parental Leave 18 weeks & 12 months of maintained superannuation
  • 5 days Wellbeing Leave proactively manage your wellbeing
  • Flexible work option
  • Aboveaward wages, paid overtime and penalty rates for weekends and Public Holidays
  • 17.5% annual leave loading
  • Paid traineeships and leadership development courses
  • 40% discount off meals for club employees
  • 25 per month for an allaccess Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
  • Discounted nib Health Insurance
  • 24/7 Employee Assistance Programs
  • Free annual flu vaccinations

  • Guest Relations Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Guest Relations Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About us The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Guest Relations Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Guest Relations Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Housekeeping Room Attendants

    2 weeks ago

    Newcastle, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    Benefit from comprehensive training programs:- Join a company that focusses on a positive, supportive and inclusive work culture: Be rewarded for your hard work and dedication:- Close to Public TransportExciting Part Time and Casual opportunities now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly teamAbout...

  • Housekeeping Room Attendants

    2 weeks ago

    Newcastle, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    Benefit from comprehensive training programs:- Join a company that focusses on a positive, supportive and inclusive work culture: Be rewarded for your hard work and dedication:- Close to Public TransportExciting Part Time and Casual opportunities now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly teamAbout...

  • Room Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia ahs hospitality Full time

    Contract Type: Part TimeLocation: Newcastle West New South WalesIndustry: Room AttendantContact Name: Andrew PaatschContact Phone: Date Published: 15Mar2024Unleash Your Potential with ahs hospitalityAre you ready to step into a role that not only offers competitive pay, but also provides a platform for growth and development? Look no further At ahs...

  • Door/memberships Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local...

  • Gaming Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About the positionOur Gaming team play a critical role to the ongoing success of our Club operations. Wests are seeking a Gaming Attendant to join their New Lambton club operations team on a permanent Full-Time basis. As well as performing the inherent responsibilities of a gaming attendant, this position will also involve acting as a relief Assistant Duty...

  • Promotions Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local...

  • Room Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About the position If you are craving work/life balance then look no further. We operate on a 7day rotating roster with working hours between 8:30am and 2:30pm, making this position ideal for school drop offs and social commitments. Weekend availability is required, however you will receive penalty rates for your hard work and dedication to the position.The...

  • Room Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Beverage Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About the positionOur beverage team play an important part to our Club operations. Wests Nelson Bay currently has a Full Time opportunity available for a customer focused individual. Wests bar operations provide quality service to our members and guests.Key responsibilities include:Provide friendly customer servicePreparation and service of...

  • Room Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About the position If you are craving work/life balance then look no further. We operate on a 7day rotating roster with working hours between 8:30am and 2:30pm, making this position ideal for school drop offs and social commitments. Weekend availability is required, however you will receive penalty rates for your hard work and dedication to the position.The...

  • Breakfast Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local...

  • Stores Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -TAFE NSW Full time

    Stores Attendant -BeautyTAFE Worker Level 2TAFE NSW Newcastle CampusPermanent Part Time/ Part YearBE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE. Permanent Part Time Part Year opportunity 16 hours per week for 40 weeks per yearTHE OPPORTUNITYTAFE NSW is dedicated to meeting the evolving needs of the NSW economy and workforce, offering world class...

  • Food & Beverage Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Patisserie Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local...

  • Workers/room Attendants

    2 weeks ago

    Newcastle, New South Wales, Australia Jesmond Executive Villas Full time

    Job Summary:AGE IS NO BARRIERCurrent drivers licencePunctual and reliableAble to work independentlyExperiencedJesmond Executive villas in Jesmond Newcastle have vacancies for multiple Room Attendants/Hotel Cleaning positions. AGE IS NO BARRIER.THE ROLE The successful applicants will require some hotel experience, or age care cleaning, or AirBNB, or...

  • Multifunctional Attendant

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About the positionOur Balance team embrace the fitness and wellness lifestyle and industry with enthusiasm. This role is responsible for assisting with the management of front of house reception, inbound sales and monitoring of gym floor across Mayfield, New Lambton, Cardiff and City sites of Balance Health Clubs. We are currently seeking multiple Casual...