Resident Relationship Manager

3 weeks ago


Meridan Plains, Australia IRT Full time
Resident Relationship Manager

Resident Relationship Manager

Location:
IRT Woodlands, Meridan Plains

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Classification: Fulltime, 38 hours per week
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Applications Close: Sunday, 26 March 2023As a Resident Relationship Manager you'll work with our new and existing residents to ensure effective communication channels are in place, oversee contracts and ensure that our residents have the appropriate tools and processes available to the live their best life at IRT Woodlands

Other key responsibilities include:

  • Manage all feedback and communications between IRT Retirement Villages and all customers
  • Build relationships with key employees among customers
  • Utilize CRM (Salesforce) tools and database in the management and organization of client relationship information
  • Escalating and resolving areas of concern as raised by clients, ensuring a prompt resolution
  • Monitor and maintain Service Level Agreements in place between IRT Retirement Villages and its residents
  • Monitoring company performance against service level agreements and flagging potential issues
  • Expand on existing & create new activities & social interactions for our residents

Benefits for you:

  • Competitive pay and more cash in your pocket (less tax) with notforprofit salary packaging
  • Professional and career development opportunities
  • Access to free accredited training courses via our very own registered training organisation, IRT Academy
  • Multiple career pathways
  • Flexible working conditions
  • Birthday leave relax and take a day off on us
  • Discounted gym memberships
  • Free counselling via Employee Assistance Program (EAP) and staff wellness programs
  • Uniform provided

Contact:
Lucy Sargent

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Phone:
To be successful you will have:

  • Tertiary qualifications in Retirement Village Management, Frontline Management and Hospitality
  • Proven relationship management skills
  • A deep understanding of industry legislative and compliance regime
  • Strong communication skills
  • Customer oriented mindset

About IRT

At IRT, we have been caring for older Australians for over 50 years, providing aged care, home care and retirement living solutions to more than 9000 customers in NSW, the ACT and Queensland.


  • We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians


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