Customer Service Coordinator

2 weeks ago

Laverton, Australia William Adams Full time
William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets.

We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none.


We are now on the search for a highly motivated and customer focused Service Coordinator to join our
Laverton team on a full time, permanent basis.


ABOUT THE ROLE


You will be joining our dedicated Rental Customer Service team, and together you will be responsible for facilitating the end-to-end process of equipment and machine rentals.

You will proactively support our long-standing, new and returning customers.

What a typical day will look like:

  • Customer Service
  • growing relationships with an ever-expanding customer base, both in person and over the phone
  • Directly liaising with customers and internal stakeholders
  • Identifying and meeting customer equipment requirements
  • Coordinating equipment standards and logistics
  • Managing rental agreements
  • Managing machine preparation, delivery, and transport
  • Creating a positive, valueadded experience that will differentiate us from our competitors

ABOUT YOU
You will bring your enthusiasm and energy, along with your previous experience in a coordination role. Previous exposure to the Construction, Heavy Machinery, or Mining industries would be an advantage but not essential.

To be successful in this role you will possess the following skills and attributes:

  • A true passion for customer service excellence and a desire to be the 'Customer Needs'
  • Excellent communication and collaboration skills
  • Proven administration and coordination experience
  • Strong computer literacy and ability to learn new systems
  • Excellent organisation and time management skills

Why work with us?
Joining the William Adams family, you will instantly feel welcome and supported.

You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.


You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

Want to know more?
Call Stella from our Talent Acquisition Team on with any questions.

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