Customer Excellence Coordinator

2 weeks ago

Laverton, Australia Saputo Inc. Full time
At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence.

Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us.

Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.

How you will make contributions that matter


An exciting 13-14-month contract currently exists for an energetic and passionate Customer Excellence Coordinator to join our team based in Laverton.

In this role, you will be the customer advocate and ultimately responsible for customer orders within your portfolio.

In addition, you will be responsible for building and maintaining strong relationships with customers and providing a dedicated service point for all order fulfillment activities and inquiries in line with overall account strategies.


Other key elements of your role will include:

  • Maintaining customer satisfaction with stock delivery and supporting any issues that arise
  • Building strong relationships with key internal and external stakeholders, ensuring effective communication with all areas of the business including demand/production planning, warehousing, sales, dispatch, and transport
  • Supporting team members with operational queries, processes, training and development
About you

  • Prior experience within a facetoface or phonebased Customer Service role
  • Understanding of FMCG, supply chain and logistics preferred but not essential
  • Exceptional communication skills, both verbal and written
  • Strong ability to prioritise and work effectively to meet deadlines
We'll support you with

  • The opportunity to progress your career and to continue to make contributions that matter
  • Flexible working options where operationally achievable
  • Learning and development opportunities with the ability to grow in your own way
  • Ability to participate in our Employee Share Ownership Program
Saputo Dairy Australia is an equal opportunity employer.

All applicants require Australian working rights at the time of applying.

We are a 2023 Circle back Initiative employer and commit to responding to every applicant.

As the country's largest dairy processor, we produce, market and distribute a variety of cheeses, butter, milk and cream. Our people bring well-known dairy brands to life, while servicing our farming communities through our AG Warehouse network. We're passionate about providing secure, supportive and flexible working environments, which allow everyone to grow in their own way.

  • Customer Excellence Coordinator

    2 months ago

    Laverton, Australia Saputo Inc. Full time

    At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and...

  • Customer Excellence Coordinator

    4 weeks ago

    Laverton, Australia Saputo Inc. Full time

    At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and...

  • Customer Service Coordinator

    1 month ago

    Laverton, Australia William Adams Full time

    William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none. We are now on the...

  • Customer Service Coordinator

    2 weeks ago

    Laverton, Australia William Adams Full time

    William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none. We are now on the...

  • Customer Service Coordinator

    2 weeks ago

    Laverton, Australia William Adams Full time

    William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none.We are now on the...

  • Customer Claims Coordinator

    4 weeks ago

    Laverton, Australia Saputo Inc. Full time

    At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and...

  • Customer Claims Coordinator

    2 weeks ago

    Laverton, Australia Saputo Inc. Full time

    At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion...

  • Transport & Customer Service Coordinator

    3 weeks ago

    Laverton, Australia GrainCorp Full time

    **About our team** Auscol plays a critical role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in in food production and food service, Auscol closes the loop by upcycling the subsequent Used...

  • Transport & Customer Service Coordinator

    2 weeks ago

    Laverton, Australia GrainCorp Full time

    About our teamAuscol plays a critical role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in in food production and food service, Auscol closes the loop by upcycling the subsequent Used...

  • Customer Service Officer

    1 month ago

    Laverton, Australia Randstad Australia Full time

    Customer Service Officer - Logistics IndustryTemp to Perm OpportunityMonday to Friday9am -5:00pmStarting ASAP My client is a National Transport and logistics organisation based in the western suburbs & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. In this role, you will be...

  • Customer Service Officer

    2 weeks ago

    Laverton, Australia Randstad Australia Full time

    Customer Service Officer - Logistics IndustryTemp to Perm OpportunityMonday to Friday9am -5:00pmStarting ASAP My client is a National Transport and logistics organisation based in the western suburbs & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. In this role, you will be...

  • Customer Service Officer

    4 weeks ago

    Laverton, Australia Randstad Australia Full time

    Customer Service Officer - Logistics IndustryTemp to Perm OpportunityMonday to Friday9am -5:00pmStarting ASAP My client is a National Transport and logistics organisation based in the western suburbs & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. In this role, you will be...

  • Customer Service Officer

    1 month ago

    Laverton, Australia Randstad Australia Full time

    Customer Service Officer - Logistics IndustryTemp to Perm OpportunityMonday to Friday9am -5:00pmStarting ASAP! My client is a National Transport and logistics organisation based in the western suburbs & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. In this role, you will be...

  • Customer Service Officer

    4 weeks ago

    Laverton, Australia Randstad Australia Full time

    Customer Service Officer - Logistics IndustryTemp to Perm OpportunityMonday to Friday9am -5:00pmStarting ASAP! My client is a National Transport and logistics organisation based in the western suburbs & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. In this role, you will be...

  • Accounts & Payroll Coordinator

    4 days ago

    Laverton, Australia MARS Recruitment Full time

    The Role:Full-time permanent positionExcellent compensation package depending on experience $75-90k + superThis role is fully office-based in the Western suburbs AR, payroll, HR, and fleet management responsibilities Key Responsibilities: Oversee employee on and off-boardingAssist in coordination of contracts and employee welcome packsConduct thorough police...

  • Service Coordinator

    3 weeks ago

    Laverton North, Australia Adaptalift Group Full time

    Laverton Office Location | Full-Time Perm Role - $65-75K + super | Mo-Fri | 7:30am-8am start time - Key national support role in the operations team **The Role**: We are seeking an experienced and highly organised **Service Coordinator** to provide professional, accurate and timely services to our customers & technicians. As a key part of our Operations...

  • Dispatch Coordinator

    2 months ago

    Laverton, Australia Go Ahead Group Full time

    Temp to perm opportunity - Immediate start available! - Western Suburbs We are seeking a well rounded Dispatch Coordinator to join our warehouse based out of Laverton. **The duties of the Dispatch Coordinator include**: - General Administrative duties - Organising delivery routes - Loading/unloading trucks - Overseeing vehicle / truck maintenance...

  • Dispatch Coordinator

    4 weeks ago

    Laverton, Australia Go Ahead Group Full time

    Temp to perm opportunity - Immediate start available! - Western Suburbs We are seeking a well rounded Dispatch Coordinator to join our warehouse based out of Laverton. **The duties of the Dispatch Coordinator include**: - General Administrative duties - Organising delivery routes - Loading/unloading trucks - Overseeing vehicle / truck maintenance...

  • Service Coordinator

    2 weeks ago

    Laverton, Australia William Adams Full time

    ABOUT THE ROLEWe are looking for an experienced Service Coordinator to support our New Equipment Workshop at our Laverton branch.Working directly with the Service Supervisor and Team Leader, this position manages the daily work order activities for our customers from commencement to completion. This role plays an integral role in ensuring they we deliver new...

  • Service Coordinator

    2 weeks ago

    Laverton, Australia William Adams Full time

    ABOUT THE ROLEWe are looking for an experienced Service Coordinator to support our New Equipment Workshop at our Laverton branch.Working directly with the Service Supervisor and Team Leader, this position manages the daily work order activities for our customers from commencement to completion. This role plays an integral role in ensuring they we deliver new...