Client Care Representative Medical Administration

2 weeks ago

Glenelg North, Australia Sonova Full time
Who we are

In a life without sound, our work provides meaning.

As a leading provider of innovative hearing care solutions, we are not just a company that makes products:
we are a team on a mission to help people enjoy the delight of hearing.

To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.


  • Glenelg North, AustraliaClient Care Representative | Medical Administration

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

  • We have an exciting opportunity for a dedicated and handson customer service/admin professional at our busy hearing clinic in Glenelg, Adelaide.
  • You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.
    This is a permanent, fulltime position, working Monday-Friday, 9 AM to 5 PM.

Who are we?

  • Connect Hearing is a leading provider of hearing health care services with a network of 140+ centres nationwide. We exist to make a positive difference in our clients lives through better hearing.
  • We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team
    What will you be doing?
  • Welcoming our clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the daytoday operations of our clinics, including opening and closing procedures
  • Billing our clients correctly and taking a range of payments

What do you need to be successful in this role?

  • Prior experience in face to face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, selfmotivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the MindTools eLearning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and peoplecentered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Sound interesting?

  • If you feel that this opportunity is right for you we would love to hear from youSonova is an equal opportunity employer

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