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Sales and Guest Experience Manager
3 months ago
The Role
As the Sales & Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.
You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.
The Guest Experience Manager's key accountabilities include:
Meet monthly new member and program enrolment targets and associated KPIs Meet monthly retail budgets and stock control KPIs Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests Process memberships and data entry in line with company processes Apply sound cash handling principles and use of Point of Sale (POS) systems Set rosters in line with the business budgets and the four principles of time and attendance Demonstrate behaviours that are consistent with the Belgravia Leisure ValuesEssential Skills and Qualifications:
National Police Check Working with Vulnerable People Current CPR Certificate Current First Aid Certificate (Level 2) Legal working rights in Australia