Customer Team Outcome Lead

2 weeks ago


Brisbane, Queensland, Australia Exclaim IT Pty Ltd Full time

Competitive hourly rate on offer:

  • An exciting Government opportunity
  • Flexible hybrid working arrangements
  • Rewarding individual contributor role

Location:
Brisbane, Queensland Australia

Work type:
Contract

Date Posted:5 April, 2024

Reference:
#16557

About the role.**:

Our government client is looking for an Agile coach/Customer Team Outcome Lead (CTOL).

This role will be used to define and embed new ways of working and support delivery of legacy system modernisation via domain centric delivery.

This is a significant change from current delivery patterns where change is driven by technology and largely waterfall and not by customer outcomes.


Key Responsibilities.**:

  • Establishing and facilitating a SCRUM process with senior leaders including supporting decision making and prioritisation
  • Supporting and coaching multiple cross functional and multidiscipline development teams to implement new ways of working including SCRUM as well as more traditional/ classic approaches, ensuring efficiency
  • Coordinating cross team prioritisation ensuring accountabilities are clear and
  • Contributing to the development and implementation of a consistent performance management framework across multiple teams both within and external to the program
  • Supporting teams to agree and focus on clear outcomebased deliverables
  • Assist Business Owners with decisionmaking, feature definition and prioritisation
  • Working across teams to ensure collaboration and dependencies are leveraged where appropriate and resourcing is allocated where required
  • Establishing, promoting and embedding feedback loops to ensure a culture of continuous improvement
  • Other activities as directed by the business Executive/s.

Skills & Experience.**:

  • Extensive experience with managing Program delivery
  • Experience working within agile delivery teams.
  • Experience effecting collaboration between agile and nonagile teams.

Contact details.**:

  • Please note that a National Police Check might be required as part of preemployment screening._


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