Customer Team Customer Lead

2 weeks ago

Brisbane, Queensland, Australia Exclaim IT Full time

About the role

Our client from the government sector needs an Agile coach/Customer Team Outcome Lead (CTOL) to introduce and support new ways of working and assist in upgrading legacy systems through domain-centric delivery. This role marks a shift from past practices, where technological changes drive transformations, mostly using waterfall methods rather than focusing on customer results.

Key Responsibilities

  • Educating and facilitating a SCRUM process with senior leaders, aiding in decision-making and prioritization
  • Guiding and coaching diverse development teams to adopt new work methodologies like SCRUM alongside traditional approaches for enhanced efficiency
  • Coordinating inter-team prioritization to ensure clear accountabilities
  • Aiding in developing and executing a uniform performance management framework for several teams, both internal and external to the program
  • Assisting teams in defining outcome-based deliverables and staying focused on them
  • Supporting Business Owners in decision-making, defining features, and prioritizing tasks
  • Promoting collaboration across teams, leveraging dependencies where needed, and allocating resources appropriately
  • Establishing, advocating, and integrating feedback mechanisms for continuous enhancement
  • Performing other tasks delegated by the business Executive/s

Skills & Experience

  • Extensive background in managing Program deliveries
  • Hands-on experience in agile delivery team environments
  • Proficiency in fostering effective collaboration between agile and non-agile teams

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