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Team Lead
3 months ago
Your key responsibilities include:
- Provide team leadership and coordination of work activities for a group of functional experts and system analysts ensuring daily work allocation is completed efficiently and effectively leading to the successful running of the Queensland Health pay run.
- Assist Production Support and Operations Manager with workload allocation by ensuring change management documentation, registers and processes are complied with and Quality Assurance checks completed.
- Undertake a lead role to ensure effective, client focussed teamwork by developing an understanding of the roles and duties of team members within the team and across CTS and Corporate Enterprise Solutions, and by collaboratively determining a skills transfer program to achieve outcomes with a commitment to quality and customer service.
- Undertake team management activities as directed by management including team procedures and work instructions.
- Undertake a lead role in planning the fortnightly payroll processing and operational work schedules, including negotiation of timelines and service levels with clients, and team workload planning and allocation.
- Ensure HR/Payroll periodic processing in accordance with approved procedures and timelines.
- Demonstrated extensive business analysis experience, including coaching and mentoring of other business analysts, and ability to work across teams to manage an integrated systems solution
- Demonstrated extensive client service skills including prioritising of work, working to deadlines and service level timelines.
- Proven ability to assist management in supervising and assisting team members to deliver effective services to clients through the implementation of team goals, strategies and work plans.
- Demonstrated extensive written and verbal communication skills with demonstrated ability to provide advice, consult and negotiate with stakeholders on complex and strategic issues, build effective client and stakeholder relationships in an environment of change and client service delivery.
- Demonstrated extensive knowledge of integrated Enterprise Resource Planning (ERP) solutions, particularly in the area of functional and solution responsibility relating to this team.
How to apply:
Please provide the following information to the panel to assess your suitability:
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A onepage covering letter informing the panel of your skills, personal qualities and motivation for applying.
- Please attach relevant qualification and vaccination evidence.
