IT Support Analyst

3 days ago

Macquarie Park, Australia Better Rehab Full time

Suitable for an experienced IT professional
- Travel reimbursement, company laptop and free snacks
- Role will require occasional intrastate and interstate travel

**Who We Are**:
At Better Rehab, we began with a simple idea: better quality Allied Health services for people living with a disability. This proved to be exactly what the community needed, as Better Rehab has grown into a leading National Allied Health provider. Our team of likeminded community based Occupational Therapists, Physiotherapists, Exercise Physiologists, Speech Pathologists and Positive Behaviour Support Practitioners are committed to offering the highest quality of support to people of all ages living with a disability or neurological disorder.

**Our Values**:

- **We Get Sh*t Done**:

- **We are People People**:

- **Love What You Do**:

- **Frankly, we Give a Damn**

**Your New Role**:
As the IT Support Analyst, you will be a trusted pair of hands to deal with IT issues as they present to the IT Service Desk. You’ll also be responsible for managing, installing, troubleshooting existing ICT systems within Better Rehab, including but not limited to Computer and Mobile hardware, Microsoft Office 365, Salesforce, Networks, Printers etc. As an exceptional IT professional, you will work with other IT staff, operation, and clinical staff to ensure our IT systems run smoothly. We have offices spread over 20 offices across six states in Australia. Your job role will require occasional intrastate and interstate travel as required to support office infrastructure.

**At Better Rehab, no two days are the same, though a typical day may involve**:

- Providing technical support remotely or in-person to our employees on ICT issues and requests through our internal IT Service Desk
- Setting up, managing and offboarding user accounts on ICT systems working closely with the HR and other staff
- Ensuring company ICT assets are accounted for, deployed, maintained, upgraded, shipped, and disposed of as per the IT Asset Management policy
- Managing system administration tasks on our ICT system, including Microsoft O365, Salesforce and other ICT systems
- Installing, configuring, and troubleshooting ICT equipment, including but not limited to computers, phones, routers, and network switches
- Testing and working on ad-hoc projects on existing or new technologies
- Training other staff on new technology or process

**What We Are Looking For**:

- All round technical knowledge to provide remote or in person ICT support
- Microsoft System administrator experience which includes Microsoft Intune, Exchange Admin, Azure AD.
- Experience supporting Microsoft products including Windows 10, Microsoft O365 apps.
- Prior administration knowledge of Salesforce or a similar CRM tool is highly desirable
- Have prior experience in installing, configuring, and troubleshooting computer networks
- Demonstrated ability to learn rapidly to gain experience in installation, implementation, administration, and support of new technologies
- Commitment to customer satisfaction.
- You will be self-directed, have excellent time management skills and ability to priorities competing commitments
- Current drivers’ licence and willingness to travel intrastate and interstate as required.
- Openness to occasional shift based rostering (only Australian time-zones)
- Tertiary qualifications in information technology or computer science is highly desirable
- Working with Children Check and National Police Check

**We Value You**:
Better Rehab Policies that support YOU include:

- Join an organisation which is committed to your wellbeing with policies which include an annual wellbeing day and access to confidential counselling support services
- We ensure you have what you need to do your role including the provision of Laptop and significant IT and Admin support
- Comfortable office space where you can collaborate and work closely with other key internal stakeholders such as marketing and the senior leadership team
- Free breakfast, and regular team bonding events

**How to apply**- Better Rehab is an Equal Opportunity Employer_
- that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds and identities to apply. We are committed to ensuring that our recruitment process is fair and equitable. If you have any support or access requirements, we encourage you to advise us._

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