call centre representative

1 week ago

Macquarie Park, Australia Relationships Australia NSW Full time

Be the face of Relationships Australia NSW providing exceptional customer service to clients looking to utilise our services

12th June, 2024

About Relationships Australia
Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.

What you'll do

As our Client Service Officer, you will be the face of Relationships Australia as the first point of contact for all inbound enquires. Your focus will be to actively listen and understand your clients' needs to ensure we recommend the right solutions to assist them and add value to their lives. You will create a positive and seamless client experience by providing great customer service in a professional and friendly manner. You'll:

  • Be the first point of contact for client phone calls, online queries and emails
  • Ensure a smooth and consistent experience for all client interactions
  • Maintain client-related data collection and ensure record systems are compliant with organisational standards
  • Manage phone bookings, email and online queries efficiently

What you'll bring

  • Exceptional customer service skills with the ability to handle all interactions with empathy and emotional intelligence
  • Excellent verbal, and written communication skills with outstanding attention to detail to ensure the accuracy of our data/systems
  • Ability to stay organised and multitask in a fast-paced environment
  • Technologically adept with the ability to grasp new systems and processes quickly including MS office and various CRM systems
  • Experience working in a call centre or contact centre is desirable
  • Experience within NFP and/or support services is preferable

Details

  • Approx $36 per hour + super, leave loading and salary packaging benefits. (Increase your take home pay Calculate Your Savings at )
  • 5 days per week, 9am - 5pm, Mon - Fri
  • Hybrid working – 2 days in office & 3 days working from home
  • Based at Macquarie Park

Why us?

  • Finish at the end of the day knowing you made a genuine difference in the lives of vulnerable people in the community
  • Flexible working arrangements help you find the perfect balance
  • We offer many benefits including flexible working options, salary packaging, additional leave days, Employee Referral Reward program and fitness passport
  • We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve. To strengthen our inclusive practice, we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse (CALD)
  • RANSW is committed to deepening our relationships with Aboriginal and Torres Strait Islander people. Our RAP guides our efforts to build strong relationships, increased employment opportunities, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities

Next Steps

Interested? Apply today as we will be interviewing shortly.

It is a condition of employment from 1 January 2022, that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19, you must provide Relationships Australia NSW with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.

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