Application Support Analyst

2 weeks ago


Sydney, New South Wales, Australia Are Media Full time

Job no: 499474

Work type:
permanent full time

Location:
Sydney

Categories:
Information Technology

Who Are We?
Are Media is Australia's leading omnichannel content company for women.

Every day we influence, inform, inspire, and connect with _6 in 10_ Australian women across magazine media, digital, video, social, e-commerce, customer review sites, podcasts, events and experiences.

Our brands include _The Australian Women's Weekly, Better Homes & Gardens, Woman's Day, marie claire, TV WEEK, New Idea, Now to Love, Australian Gourmet Traveller, BEAUTY/crew and ELLE_.

Through our Change AREgenda we drive meaningful and positive change for women

Are Media employs Australia's best content creation talent and we are proud that our greatest strength is our people.

Why Are Media?
Join Australia's leading content company for women and be part of an inspiring, creative and collaborative team.

We offer excellent people programs including:

  • A day of leave for your birthday,
  • 4 days of volunteering leave each year,
  • An inclusive parental leave program that supports all parents, families & carers,
  • FREE digital access to all our titles, and
  • Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more).
We support flexible ways of working through our Activity Based Working (ABW) model.

We encourage a balance of working in the office and remotely and we believe this enables our people to do their best work.


About the Role

What will you be doing?

  • Assist and contribute to implementing IT strategies, products and enhancements as required.
  • Respond to any emergency situations that arise to ensure the service is restored as quickly as possible
  • Identify any issues that are known in advance that could affect the service delivery to the business and identify steps that could be taken to resolve them or minimise the impact
  • Perform thorough root cause analysis of recurring issues, document findings and work the specialist teams to develop long term solutions.
  • Work on tickets and update with appropriate entries of activities, close tickets and conduct follow up calls to access the effectiveness of the solution.
  • Assist with maintaining the knowledge base and creating and updating procedures and processes.
  • Working knowledge and experience working with Microsoft D365 Finance and Operations
  • Degree or diploma in a relevant IT discipline or lesser qualifications with substantial experience.
  • Strong interpersonal and verbal and written communication skills.
  • Excellent time management and the ability to prioritise and manage your own workload.

Please and send your CV via the link.

Advertised: 18 Aug 2023 AUS Eastern Standard Time

Applications close: 15 Sep 2023 AUS Eastern Standard Time

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