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Client Partner
1 week ago
Permanent
Closing Date
27 Feb :59pm
Job Title
Client Partner - Department of Defence
Job Summary
Job Description:
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.
From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.- Pay for performance.
We recognise outstanding contributions through our competitive incentive programs.- Parental Leave.A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay).
Receive superannuation contributions on paid and unpaid parental leave.- Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn 'on the job' and achieve university credits towards degrees and Masters programs.- Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.- Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.Make a difference
As part of the Telstra Enterprise Defence Engagement team, your mission will be to meet the critical needs of the Department of Defence to deliver secure products, platforms and services with our unique, and world-class Telstra IP.
As a Client Partner, you draw on expertise in customer account management, deep knowledge of Telstra's capabilities and products, and leverage your relationship building skills to deliver the following responsibilities:
- Establish, grow and maintain strategic customer relationships to deliver exceptional customer experiences, contribute to high NPS and drive profitability.
- Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.
- Authentically engage and collaborate with stakeholders across Telstra to identify, qualify and drive portfolio growth opportunities, seeking support, direction and insights in customer solutions in order to achieve revenue and profitability targets.
- Lead customer initiatives or components of initiatives (e.g., business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth.
- Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues.
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply
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