Member Service Assistant

7 days ago

Canberra, ACT, Australia Costco AU Full time

Position Summary
Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.

Job Duties/Essential Functions

  • Conducts hourly building safety and security checks including walking the building and perimeter
  • Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
  • Fills out reports and shows results to the duty manager
  • Attends warehouse safety meetings
  • Welcomes members entering the warehouse approaches, smiles, makes eye contact and greets
  • Verifies membership card, offers cart (removing rubbish if necessary) to all members
  • Keeps entrance/exit area clean.
  • Clicks a handheld counter to members entering and exiting the warehouse
  • Reports halfhourly counts to Front End Supervisor and records counts on weekly reports
  • Monitors building access and reports arrival of armoured transport vehicle to duty manager
  • Discretely observes armoured deposit pickup, jewellery and register drawer set up and pickup while holding panic
button

  • Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
  • Greets exiting member
  • Checks accuracy and validity of member's receipts and compares to merchandise
  • Arranges speedy assistance for any member correction or concern
  • Defaces receipt with hole puncher
  • Provides and arranges prompt and courteous member service
  • Directs members to product and service locations
  • Enlists assistance for loading, shopping, etc.
  • Dries off wet carts
  • Watches after hour exit door discretely from private vehicle and reports door area status by 2way radio before doors can be opened for employees
  • Drives building perimeter for security checks
  • Watches closing managers leave
  • Reports suspicious activity to duty manger and calls policy if necessary.

Ability to operate vehicles, equipment or machinery

  • Counter, personal vehicle, trolley

Education/Training:
High School Certificate or higher

Licenses/Certifications:
Current drivers licence

Experience/Skills:
Customer service, sales, loss prevention/security or comparable experience, Data entry and data management

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