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Shift Team Member Services Australia Operations
1 week ago
Job Number:
EXT-M
Job Title:
Shift team member Services Australia Operations Centre
Classification:
Multiple levels
Salary Range:
Multiple Levels
Job Type:
Ongoing,Non-ongoing
Employment Type:
Full-time
Group/Division/Branch/Section:
Customer Service Delivery / Operations Management / Operational Response / SAOC Business Operations
Location:
Canberra
The Operations Management Division supports simple, efficient delivery of the Agency's payments and services through our staff assisted channels.
The Services Australia Operations Centre, the largest facility of its kind in Australia, supports one of the largest contact centre environments in the southern hemisphere.
The Operational Response Branch supports the Agency by maintaining an executive level view of the status ofoperational performance in real time including an immediate measure of business impacts and service interruptions through the Services Australia Operations Centre including:
- Incident management
- 24/7 business operations
- Telephony realtime management
- Business continuity and disruptions
- Payment contingency coordination
- Staff and customer escalations
internal and external programs and projects, and supports whole of government oversight and issue resolution for a range of services including myGov, myGov member services, and the Digital Identity Ecosystem Program.
Program Support Manager (APS6)
Program Support Managers lead the operational delivery and service delivery assurance of a range of programs administered by the Agency.
They have a strong understanding of the operational requirements of high-level customer service delivery, and experience in communicating with a variety of audiences using different means.
These roles contribute significantly to proactive and effective relationship management with internal and external stakeholders, and change management in the workplace.
Program Officer (APS5)
Work Environment
Work is a shift environment with positions offered for a 12 month period. Occupants will receive shift penalties in accordance with the Agency's Enterprise Agreement. Shift extensions may be offered. Occupants will hold an ongoing position within the Operational Response Branch.
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