Digital Advisor

1 week ago

Melbourne, Victoria, Australia Bupa Full time

About Bupa
At Bupa Asia Pacific, we're a team of 22,000 + from all over the healthcare spectrum. From Aged care home staff to dental surgeons to call centre experts, we're all about working together to explore new opportunities and meet the challenges of the healthcare world head-on


Our goal is to become the most customer-centric healthcare company in the world We take pride in providing excellent customer experiences through service, value and putting our customers at the forefront of everything we do.

We want to see the world through our customers' eyes, make things easy for them, and show real empathy and understanding

About the role:

Currently we have two different roles available within our digital team. Both roles will see you assisting our customers through our live chat functions.

In both roles, you will be juggling amongst multiple conversations at a time whilst also navigating Bupa's customer and knowledge systems to provide our customers with the most up to date information.


Digital Messaging Advisor

Commencement date:
Tuesday 19th September


We are looking for customer service driven individuals to join our team to help liaise with our new and existing Bupa customers as a first point of contact.

Your main job as Digital Messaging Advisor is to chat with customers through our live chat environment to try and delve into their current situation and resolve general enquiries.


Digital Cover Review Advisor

Commencement date:
Tuesday 26th September


As a Digital Cover Review Advisor we are looking for individuals with both customer service and sales experience to help liaise with our existing Bupa customers.

Your main job is to chat with customers through our live chat environment to try and delve into their changing needs, assess their health insurance and ensure they are on the plan that fits them best.


Your working week will require you to be available between Monday to Sunday, between the hours of 7am until 8pm AEST on Mondays to Friday and 8am until 4:30pm AEST on Saturday's and Sunday's.

This role will require you to work approximately 1 Saturday and 1 Sunday shift in a one-to-two-month period.

For this role you need to have really good internet connection.

We wouldn't be surprised if you already have it or are able to secure one - just make sure it's got a download speed of at least 50 mbps and upload of 10mbps.


What are we looking for?

  • You are someone that is all about helping people and super empathetic
  • You should have a strong desire to find solutions that would make the customers happy and satisfied
  • Previous experience in customer service and sales in a similar field would be amazing
  • Written communication skills need to be totally on point, especially as this will be your primary method of communication with our customers
  • You'll be someone who is able to learn fast and can stay focused while working from home
  • Whilst we love to keep things fun at work, keeping things professional and confidential is super important
  • You need to be able to work independently, but still be a team player who's happy to lend a hand
  • Being techsavvy is a must we use a bunch of different platforms and screens, so you have to be able to handle it all like a pro

Our commitment to your development:


When you first join our team, you will go through an awesome training program that will set you up for success It is completely remote and can be done from anywhere in Australia You will be invited to log in from home and be part of a virtual classroom where you'll work through various e-learning modules and receive product training.

You will have access to an amazing system called "Know-It" that will give you all the support you need to tackle any questions or issues that come up.


Why work at Bupa?

  • We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.
  • We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
  • Through the Viva Healthier and Happier program, we're providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
  • Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).
  • An additional annual leave day for you to focus on your wellbeing
  • An additional volunteer day each you for you to give back to your community

  • Digital Communications Advisor

    1 week ago

    Melbourne, Victoria, Australia Public Sector People Full time

    $45.05 per hour + super. Hybrid working model. 3 month temporary contract.Join our client, a leading organization in the public sector, as a Digital Communications Advisor.Public Sector People, in partnership with our client, is seeking a skilled professional to contribute to their digital communications initiatives.This is a 3-month contract position that...

  • Digital Marketing Advisor

    7 days ago

    Melbourne, Victoria, Australia Corrs Chambers Westgarth Full time

    492506MelbourneCommunicationsContractVIEW FAVOURITESJoin Corrs Chambers Westgarth, Australia's leading independent law firm.A new opportunity exists for a digital marketing professional looking to make the next step in their career by joining our energetic and collaborative Communications team on a 9 month contract in the role of Digital Marketing Advisor.We...

  • Digital Communications Advisor

    1 week ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:Base + 10.5% Superannuation + Salary Packaging- Contact:Maisie SheffieldAbout the companyOur client, Eastern Health is one of Melbourne's largest metropolitan public health services. They provide a comprehensive range of high quality acute, sub-acute, palliative care, mental health, drug and alcohol, residential...

  • Digital Communications Advisor

    7 days ago

    Melbourne, Victoria, Australia CitiPower and Powercor Full time

    Digital Communications Advisor: Melbourne, VIC, AU, 3000About us:CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting...

  • Digital Enablement Advisor

    1 week ago

    Melbourne, Victoria, Australia bp Full time

    Job Profile SummaryJob Advert- bp is reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We're fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too working across our industry to improve people's lives....

  • Digital Advisor

    2 months ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    About the role The Department leads the delivery of education and development services to children, young people and adults both directly through government schools and indirectly through the regulation and funding of early childhood services, non-government schools and training programs.The role supports the Digital Strategy and User Experience Manager and...

  • Digital Advisor

    7 days ago

    Melbourne, Victoria, Australia Sharp & Carter Full time

    Broadmeadows - 3days/week in the office Permanent Opportunity 2+ years Help Desk Experience RequiredAbout the RoleYou will be the first point of contact for all digital service requests and transfer digital user demands into opportunities, communicating them to relevant CPIM teams. This role directly reports into the Manager Digital Advisory.Key...

  • Channel Manager, Digital Engagement

    1 week ago

    Melbourne, Victoria, Australia UniSuper Full time

    About UsUniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.The OpportunityAs the Channel Manager of Engagement, you will be the Digital Product Manager of our Direct...

  • Digital Engagement

    7 days ago

    Melbourne, Victoria, Australia Aquent Full time

    An initial 9 month contract within a high profile Australian Brand for an experienced Digital Campaign Manager. You who will be responsible for defining, developing and managing the implementation of multi-channel digital campaigns and always on programs across digital platforms, with a focus on personalisation and automation. Working in partnership with...

  • Media and Communications Advisors

    1 week ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Emergency services seek experienced Media and Communications Advisors to manage and deliver content and strategic communications adviceMedia and Communications Advisor opportunities***- $60-$70 per hour plus superannuation Fulltime, 3 month contracts. Immediate start Melbourne CBD locationYour new roleStatutory Authority seeks experienced Communications and...

  • Media and Communications Advisor

    1 week ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Emergency services seek experienced Media and Communications Advisors to manage and deliver media and strategic communications adviceMedia and Communications Advisor opportunities- $60-$65 per hour plus superannuation Fulltime, 612 month contracts. Immediate start Melbourne CBD locationYour new role**Statutory Authority seeks experienced Media and...

  • Digital Managing Consultant

    1 week ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    Are you a strategic digital guru? We need a Digital Managing Consultant to lead and innovate in our Digital capability. Spanning design, development, UX/UI, and more, you'll shape strategies, mentor teams, and drive value.Responsibilities: Lead teams across digital areas like design, development, UX/UI, API, Cloud, and more. Craft strategies aligned with...

  • Digital Print Technician

    1 week ago

    Melbourne, Victoria, Australia Orora Group Full time

    The RoleFollowing the exciting introduction of Helio by Orora, the Digital Printing Technician will support our Cans business with servicing and technical assistance on our digital print line. This will include mechanical rectifications, preventative asset strategy development, print management and ODM management and training. You will also ensure machine...

  • Digital Marketing Advisor

    1 week ago

    Melbourne, Victoria, Australia Charterhouse Full time

    Assist this Education provider creating digital content:Working part time 3 days per week in the inner city suburbs:- 6 month project - engage with stakeholders across the businessAn education provider are seeking a technical, digital communications professional for a 6 month period to cover a secondment. The role will report to the Marketing &...

  • Media and Communications Advisor

    7 days ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Emergency services seek experienced Media and Communications Advisors to manage and deliver content and strategic communications adviceMedia and Communications Advisor opportunity***- Approx. $60-$65 per hour plus superannuation Fulltime, 3 month contracts. Immediate start Melbourne CBD locationYour new roleStatutory Authority seeks an experienced Media and...

  • Esmart Advisor

    7 days ago

    South Melbourne, Victoria, Australia The Alannah and Madeline Foundation Full time

    **Position DescriptionPosition title: eSmart AdvisorTeam: Policy & PreventionReports to: eSmart Schools Team LeaderJob type: Full Time/Part Time, contract roleDate: October 2023About the Alannah & Madeline FoundationThe Foundation:- identifies issues that adversely affect the wellbeing of children; we work to help them recover and protect them from bullying...

  • Digital Print Technician

    1 week ago

    Melbourne, Victoria, Australia Orora Full time

    The RoleFollowing the exciting introduction of by Orora, the Digital Printing Technician will support our Cans business with servicing and technical assistance on our digital print line. This will include mechanical rectifications, preventative asset strategy development, print management and ODM management and training. You will also ensure machine...

  • Senior Digital Marketing Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Digital Marketing Specialist

    1 month ago

    Melbourne, Victoria, Australia Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Business Change Advisor

    1 week ago

    Melbourne, Victoria, Australia QinetiQ Full time

    QinetiQ employs more than 8000 people in more than 50 locations around the world, offering our customers premier expertise in advice, services and creative technology-based products.QinetiQ Australia, part of the global QinetiQ group, provides technological and scientific expertise to help customers protect and advance their vital interests. As an innovative...