P&C Underwriting Operations Manager, A&nz

2 weeks ago

Sydney, New South Wales, Australia Chubb Full time

Your Role

Your Responsibilities

_Operations and Technology _

  • Assess the efficiency of systems, processes and people to maximise productivity and quality objectives including responsibility for P&C FORWARD initiatives
  • Work with relevant stakeholders to define future strategic requirements to further maximise efficiency and productivity, in line with the property and casualty strategic business direction.
  • Coordinate systems & platforms in terms of Underwriting, Distribution, Operations and IT to achieve and maintain an aligned operational workflow & reporting, including control of UAT and sign off on new releases.
  • Identify opportunities to enhance the P&C business through adoption of new and emerging technology, working with relevant stakeholders to assess viability and develop implementation plans.
  • Lead and/or work with working groups to ensure appropriate training prior to implementation of new projects, initiatives or systems. Responsible for UA program in conjunction with UA Program Manager to ensure UA processes are efficient and maximise productivity and quality objectives.

_Project Implementation and Governance _

  • Support the execution of tactical and strategic P&C projects, creating workflow plans and managing teams to deadlines by:
  • Managing the governance of projects (change management practices, regular steering committees are held and resource assignments managed with their direct managers)
  • Proactively managing all phases of project activities to time, budget and quality (from initiation through implementation and close).
Regular status updates and communications for project stakeholders.

  • Ensure systems awareness and relevant training for the P&C team and act as a resource for questions or problems.
  • Sit on various committees/panels where required including but not limited to PDDP panel, FAC committee, Collections committee
  • Comply with company reporting and audit needs (local and international requirements)

_Compliance _

  • Manage the APAC P&C Breach framework and breach register
  • Manage ANZ P&C Peer review process
  • Track APRA related UW goals
  • Monitor and Report to the Risk department on P&C KRI's
  • Support Risk and Internal Audit on key control reviews and processes
  • Ensure all FAC guidelines are met and FAC purchases are paid on time (working with Ops and Finance to ensure same)
  • Support procedures and controls to ensure the P&C teams adheres to relevant legislation and regulations pertaining to insurance including Corporations Act,
  • Insurance Contracts Act, Financial Services Reform Act, Privacy Act and Trade Practices Act.
  • Ensure an appropriate risk culture exists to identify, assess, manage and where necessary mitigate risk to meet strategic objectives and identify opportunities.

_Ad hoc Activities _

  • Other ad hoc activities as directed by P&C Manager ANZ

Your Skills & Experience

  • At least 8 years relevant work experience in a similar role with people leadership responsibilities
- understanding of Operational processes and Systems within Underwriting would be beneficial

  • In depth understanding of both IT and business change aspects of a project
- experience in delivering a variety of projects / programs on time and at budget

  • Have strategic thought process and is results driven
  • Strong stakeholder management experience and is able to foster effective working relationships at all levels
  • Excellent communication and interpersonal skills
  • Excellent analytical skills with attention to detail and accuracy Be able to travel if required and prepared to work around International timezones
  • We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.
We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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