Customer Service Officer

2 weeks ago


Melbourne Eastern Suburbs, Australia Horner Recruitment Full time
12 month maternity leave contract - possibility for permanent

  • Be part of a collaborative team that has fun


Mon
  • Fri no weekend work
For over 30 years, Brilliant Lighting have been industry leaders in lighting, electrical, air movement and smart products. Join the Customer Service team in Rowville in this 12-month, maternity leave contract.

About the role:

  • Full time, 12 month maternity leave contract
- $50-60K + super (commensurate to experience)

  • Based in Rowville


Mon
  • Fri role no weekend work

What the staff love about working in the Customer Service team at Brilliant Lighting:
"The best part of the job is the people in it. It's a tight team where we share each other's journeys. Everyone supports each other and we have fun" - Andrew

"It's a great team to be a part of. I really enjoy the relationships we make with customers. And I LOVE my reps" - Kara

***
What you'll be doing:
  • Providing excellent customer service with inbound and outbound phone calls
  • Directing specific enquiries to relevant departments
  • Processing sales into ERP system
  • Processing Goods Return Authorities
  • Processing credits and exchanges
  • Following up on deliveries and order ETAs

What we're looking for:

  • Attention to detail high level of data entry accuracy (you don't have to be the fastest but accuracy is a must)


ERP experience
  • Epicor P21 or similar
  • Great communication and conflict resolution skills
  • Basic computer literacy
  • Ability to work collaboratively within a team

How to apply:

Submit your up to date resume or contact Hanni on for a confidential discussion about the role.

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