Service Support Administrator

2 weeks ago

Moreton Bay, Australia Equans Full time

Offer ID:

  • 53041
    Métier:
  • Support Functions / Admin Support
    Contract type:
  • Permanent
    Schedule:
  • Parttime
    Country:
  • Australia
    Looking for a parttime Administration role? Join Our Team at Equans ANZ
  • A proud world leader in technical services and fitouts.
Are you an experienced Administration Assistant, with at least 2 years administration experience who can support our service team through your proactive and efficient work practices?


Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for a dynamic and experienced Administration Assistant to join our Fire Protection Services team in Capalaba.


While it is preferable that you have with exposure to multi-service, facilities management and/or maintenance business, it is not required.


You will have strong communications skills, sound experience producing invoices, using Microsoft Excel along with the ability to learn and pick up other computer systems and programs.


This role will be part-time 3 day per week, however the ability to work up to 5 days a week to cover periods of leave is highly desirable but not essential.

Previous administration experience working in the Fire Protection industry is also highly desirable but not essential.

About Us:

Equans is part of a global, technical services leader, and part of the Bouygues Group.

Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts.

We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.


With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical know-how in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.


What you'll be doing:

  • General administration duties such as:
  • Invoicing (start to finish)
  • Processing purchase orders
  • Ordering and management of inventory collection
  • Managing technician scheduling
  • Liaising with suppliers, contractors, customers, and technicians.
  • Answering phones and providing exceptional customer service.
  • Providing administrative support to Service Managers.
  • Maintaining customer service documentation.
  • Checking technician timesheets.
  • Follow up on any outstanding work and invoices.
  • Allocating work and scheduling technicians.
  • Work within customer portals to manage workflow.
  • Provide assistance to the Service Scheduling Coordinator where required.

What you need:

  • The ability to pick things up quickly.
  • A confident and proactive temperament.
  • Ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
  • Openness to learn how to use multiple new computer systems/programs.
  • Excellent experience using Excel, and ability to maintain detailed records.
  • Intermediate computer & MS Office skills.

What we offer:

  • A great team environment and learning experience.
  • Training provided for many aspects of the role.
  • Strong and supportive leadership.
  • Company paid life insurance.
  • Parental leave.
  • Volunteer leave.
  • Domestic violence leave.
  • Flexible work policy.
  • Dress for your day policy.
  • Employee Assistance Program.

Next steps:


Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

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