Participant Support Officer

1 week ago


Brisbane, Queensland, Australia HOBAN Recruitment Full time

Utilise your reception and administration skills to support a federal agency focused on enhancing the lives of Australians with significant and permanent disabilities, along with their families and caregivers.

HOBAN is seeking a talented Participation Support Officer to assist our client at their Beenleigh branch. This is an opportunity to make a meaningful difference through your work.
- $37+ Per hour, + superannuation

  • Beenleigh, Queensland
  • Providing exceptional customer service via both front and back of house reception.

About the role

  • Fulltime hours, M
  • F, 8:30 5:30pm, officebased position.
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and online support.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Supporting planning teams by actioning planning tasks that do not require delegation.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the business systems.

About you

  • Exceptional communication and teamwork skills
  • Previous experience in administration is mandatory
  • Has understanding and empathy towards people with a disability
  • Must be an
    Australian Citizen:
  • Excellent customer service skills


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