Scheduling Administration Officer, Administration Reliever, Administration Officer
2 weeks ago
This role will also provide efficient administration and customer service for patients and professional disciplines with internal and external customers, whilst demonstrating understanding, empathy, patience, and a positive attitude.
- The purpose of the role is to provide administration support across all areas within Cancer Care Services (CCS) in Metro North Health (MNH) with a high degree of accuracy and within designated timeframes.
- This role will also provide efficient administration and customer service for patients and professional disciplines with internal and external customers, whilst demonstrating understanding, empathy, patience, and a positive attitude.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Perform a wide range of administrative duties across all areas within CCS, which may include (but is not limited to) reception, referral centre, scheduling, medical records, billing, and call centre/switchboard services.
- Provide excellent customer focus in a friendly and helpful manner, with the ability to communicate clearly and confidently in a written and oral capacity with all patients, their families, and staff.
- Create, process, track and distribute Clinical Encounter Charts (CECs) for CCS Outpatient/Treatment units efficiently and within designated timeframes and according to ieMR Business Rules.
- Communicate effectively with internal and external stakeholders, demonstrating a commitment to the MNH Values and the Code of Conduct.
- Continually seek ways to improve the service via personal development of professional skills.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here:
Job ad reference number: RBH570978
Close date: Monday 24 th June 2024
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
DocumentsBefore applying for this vacancy please ensure you read the documents below.
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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.
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