Switchboard Operator

2 weeks ago


Kingswood Park, New South Wales, Australia Nepean Blue Mountains Local Health District Full time

Employment Type:
Permanent Part Time

Position Classification:
Telephonist Level 2

Location:
Nepean Hospital

Remuneration:
$1, $1, pro-rata) per week

Hours Per Week: 28

Requisition ID:
REQ401996

Application Closes:18/06/2023

  • With _

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  • Values of _

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- ollaboration, _

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- penness, _

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- espect and _

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- mpowerment, _
- working with us will ensure your professional life is provided every opportunity to succeed and _
- develop in your chosen career role._

What we can offer you (for eligible employees):

  • Opportunity for extra tax savings through Salary Packaging
  • Novated Leasing
  • Great education opportunities through Education Training Service which offers over 110 courses each year
  • Access to our Employee Assistance Program (EAP) for staff and family members
  • Fitness Passport

What you will be doing:

  • A permanent part time Switchboard Operator position is available at Nepean Hospital. The role of the Switchboard Operator is to provide a customer focused telephony service to the community by answering all incoming calls for services and departments within Nepean Hospital. The Switchboard Operator is pivotal in the management of emergency calls and communication. The successful applicant will be required to work 7 shifts per fortnight on a 24/7 rotating roster. Shifts include morning, day, afternoon, night, weekends and public holidays.
  • The Switchboard Operator will provide efficient and effective communication services to Nepean Hospital by ensuring:
  • Incoming phone calls are answered promptly and transferred to the relevant department
  • All emergency calls are responded to and escalated as required (e.g. Medical Emergency response teams and Fire Brigade)
  • All information related to patient discharges and transfers is accurately entered into the iPM database
  • The paging database is kept up to date
  • All rosters are up to date
  • All contact details for departments and staff are to date
  • An eligibility list may be created for future vacancies.

About us:

  • Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.

All NSW Health workers are now required to have received 2 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination
***
status if successful.

Selection Criteria to be Addressed:

  • Current experience using a multiextension switchboard and demonstrated ability to manage multiple calls simultaneously
  • Demonstrated good verbal communication skills as well as strong interpersonal skills
  • Demonstrated ability to clearly convey written messages as well as maintain electronic and hardcopy documents / databases
  • Demonstrated ability to work autonomously and in a multidisciplinary team environment
  • Demonstrated computer literacy including proficient keyboard and data entry skills
  • Willingness and ability to work a 24 hour rotating roster with demonstrated ability to be flexible
  • Ability to organise and set work priorities to meet department requirements in a highpressured, busy and demanding environment
  • Experience in a frontline customer service role and the ability to effectively use problem solving and negotiation skills
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