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Travel Agent
1 week ago
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
We are looking for
Travel Sales Consultants to join our customer sales team in our brand new offices in Southbank.
Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base
Managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them to create an incredible travel experience with Luxury Escapes
In the role you will:
- Respond to, and make sales inquiries by phone, electronically or in person.
- Answer simultaneous customer enquiries promptly, competently and professionally.
- Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
- Recommend workable solutions that meet the needs of the business and customer.
- Provide our members with full package upgrade options.
- Ensure daily prompt follow up and ownership of customer sales enquires.
- Display initiative in customer solutions and team engagement.
- Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.
You are someone who is:
- Personable, approachable and professional and love helping customers to find the perfect luxury holiday
- You have experience in phone based sales those with travel experience will be highly regarded
- Used to dealing with KPIs and thrives in a competitive environment
- Flexible with your availability; our shifts run within 7am to 10pm 7 days a week, so you will be asked to work weekends/evenings
- Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
- Driven to succeed, enjoys a challenge and working to achieve goals
What's in it for you?
- Exceptional earning potential with uncapped commissions
- Flexible hours and weekend work.
- First class health and wellbeing program including onsite massages (when we can), yoga, meditation, corporate gym memberships and daily breakfast
- Fun & flexible working environment
- Friday afternoon onsite gatherings (wine included) and monthly celebration & recognition programs
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