Flights Support Agent

3 weeks ago


Southbank, Australia Luxury Escapes Full time

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Travel has bounced back, so now is a great time to re-join or refresh your travel career

Awarded as one of the** 'Best Places to Work 2021' by the AFR**; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day

We are seeking a **Flights Support Agent **to join our Flights team in Melbourne.

With previous experience of using a GDS and strong attention to detail when it comes to data entry, you will be responsible for ensuring all our systems are up to date at all times.

**You will be responsible for**:

- Responding to customer flight enquiries on date change, schedule change, name change, refunds, cancellation, and airline credit.
- Ensuring that quality and productivity KPIs are achieved in line with business objectives.
- Processing refunds via Amadeus and third-party suppliers (Consolidators)
- Issuing and reissuing e-tickets via Amadeus and Consolidators.
- Managing Amadeus queues.
- Providing our customers with an exceptional premium experience.
- Resolving customer complaints and issues within specified time frames or referring to the correct department to ensure commitments are followed through to resolution.

**What we are looking for**:

- Experience in working with Amadeus advance reservation, ticketing, and fares.
- Experience in working for a travel agency - Customer Service/Ticketing.
- Genesys and Salesforce experience is desired but not essential.
- Excellent communication, listening and time management skill.
- A high level of attention to detail.
- Learning Agile - You are a self-starter who learns technology and processes quickly.
- Problem Solving - Use logic and method to solve difficult problems.
- Flexibility - this role would suit someone who is flexible to work between 7.00 am and 10.00 pm AEST, Monday to Sunday.

**What's in it for you?**
- Competitive remuneration package
- First class health and well-being program
- Fun & flexible working environment
- Monday to Sunday, 7am - 10pm
- Discounted travel, birthday leave, lunches, breakfast and coffee provided in office

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.


  • Flights Support Agent

    4 weeks ago


    Southbank, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Travel has bounced back, so now is a great time to re-join or refresh...

  • Flights Support Agent

    3 weeks ago


    Southbank, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the** 'Best Places to Work 2023' by the AFR**;...

  • Head of Flights

    3 weeks ago


    Southbank, Australia Luxury Escapes Full time

    Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 3.6 million unique travellers each month with exclusive limited time offers at 'insider' prices. Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to...


  • Southbank, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the** 'Best Places to Work 2021' by the AFR**;...


  • Southbank, Victoria, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded as one of the 'Best Places to Work 2021' by the AFR; employee...

  • Guest Service Agent

    3 days ago


    Southbank, Australia Mantra Southbank VIC Full time

    Are you an art lover? **Mantra Southbank **offers 4.5 star hotel accommodation in the heart of Melbourne’s vibrant arts and entertainment district, which includes the National Gallery of Victoria, the Arts Centre, Federation Square and the Botanical Gardens. Our in-house restaurant is open for breakfast daily and dinner from Monday to Saturday, where our...


  • Southbank, Victoria, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded as one of the 'Best Places to Work 2021 & 2023' by the AFR; employee...


  • Southbank, Victoria, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded one of the best places to work multiple times our employee...

  • Customer Service Agent

    2 months ago


    Southbank, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded one of the best places to work multiple times our employee...


  • Southbank, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded one of the best places to work multiple times our employee...

  • Reservations Agent

    3 weeks ago


    Southbank, Australia Marriott International, Inc Full time

    **Job Number** 23213317 **Job Category** Reservations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At AC Hotels, we believe attention to detail is the greatest form of generosity we...


  • Southbank, Victoria, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Travel is already bouncing back We are seeing an amazing turn around already...


  • Southbank, Victoria, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded one of the best places to work multiple times our employee...


  • Southbank, Australia Oaks Hotels Full time

    Company Description Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous...

  • Guest Service Agent

    2 weeks ago


    Southbank, Australia Accor Apartments & Realty Full time

    Located in the heart of Melbourne and positioned within moments of the city's vibrant arts and entertainment hub, Mantra Southbank Melbourne offers a range of one and two bedroom apartments and exceptional food and service at its Mezzi Bar & Kitchen. When not working, with its central position, you will have Melbourne's world famous shopping, restaurants and...

  • Reservations Agent

    1 week ago


    Southbank, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAt AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the...

  • Guest Service Agent

    2 weeks ago


    Southbank, Australia Accor Apartments & Realty Full time

    Shadow Play by Peppers is in a class of its own. Set around the Yarra River, one kilometre from Melbourne CBD, it offers guests a range of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Guests can wine and dine at Edwin Wine Bar and Cellar, which celebrates and supports local produce within their creations. Then there...


  • Southbank, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Travel is already bouncing back! We are seeing an amazing turn around...


  • Southbank, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded one of the best places to work multiple times our employee...


  • Southbank, Victoria, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded one of the best places to work multiple times our employee...