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Team Leader
1 week ago
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work 2021' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day
We are seeking an experienced
Team Leader to join our exceptionally talented team in Melbourne.
Not only is the Team Leader responsible for the businesses CSAT score, they will also lead, coach and develop all Customer Service Agents and function as the primary contact for all customer escalations.
What we are looking for:
- Someone that is experienced in leading teams of customer service agents.
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel
- Someone that can ensure that team quality and productivity KPIs are achieved.
- Previous experience in the Travel industry either customer support/bookings or front office is preferred but not required.
- Likewise, if you have previous experience of Salesforce it would be beneficial.
- If you enjoy providing exceptional customer service and strive to ensure your team is always high performing then this could be the right opportunity for you
What's in it for you?
- Flexible hours from 7am 10pm, 7 days a week
- Competitive remuneration package.
- Fun & flexible working environment with monthly celebrations and recognition programs.
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