People & Culture Officer

1 week ago

Sydney, New South Wales, Australia Cochlear Ltd Full time
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other.

A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss.

It's an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again.

We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions.

Our mission is to help more people to hear.

The Opportunity


Our People and Culture team is growing An exciting opportunity exist for a passionate junior HR professional to join our global People and Culture team.


Reporting to the Director of People Advisory Services, you will be a part of a global people services function, playing a critical role in delivering a positive employee experience and act as the first point of contact for all P&C queries that relate to the employee lifecycle.


Your responsibilities include:

  • Resolving generalist tier one people and culture queries from employees across the APAC region
  • Actioning help cases via Workday
  • Triaging complex queries to wider P&C team
  • Interpreting policies and processes to provide advice to employees and managers
  • Building relationships with stakeholders across all parts of the Cochlear business
  • Take on challenging projects that will grant exposure to all facets of HR Practice
  • Create and maintain documents critical to the employee lifecycle
  • Supporting the deployment of new people and culture initiatives, processes and programs in close partnership with peers
  • Always being on the look out for opportunities to work more effectively and have a greater positive impact in the business
About You.

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers.

To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

  • Existing knowledge working in a HR function supporting with administration, documentation and HR systems management
  • Ability to deliver a high level of customer service
  • Ability to interpret policies, processes and work instruction documentation
  • Proficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally Workday or SuccessFactors
  • Demonstrate strong written and verbal English communication skills
  • Proficiency in the Microsoft Suite of products especially Excel
  • Display a high degree of accuracy and attention to detail when working with data
  • Ability to prioritise and work to tight deadlines
  • Ability to work autonomously but use good judgment to escalate matters and work with other stakeholders to resolve queries where appropriate
  • Ability to work collaboratively within a team and with other stakeholders in both a regional & global capacity
Cochlear's mission is to help people hear and be heard.

As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing.

We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks. That's why more people choose Cochlear than any other hearing implant company.

Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life's opportunities.

CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work.

Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported.

Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.


At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.

We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

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