![Myob Group Limited](https://media.trabajo.org/img/noimg.jpg)
Partner Success Manager
1 week ago
Hi And thanks for stopping by
We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
The Partner Success Manager, is accountable for supporting MYOB's efforts to enable an elite group of partners to meet Enterprise's strategic goals related to customer retention, adoption and expansion. You will be responsible for building scalable Partner customer success programs to support strategic objectives, developing strong relationships with Partners and alignment on common goals. You'll collaborate with Partners to expand understanding on ways we can support them, and deliver value through operational management of the broader program.
What you will do
Build effective and trusted relationships with Partners and deliver on or exceed retention goals.
Become the key Customer Success point of contact for Partners.
Develop and maintain product knowledge for the Enterprise suite of products, and stay on top of all new enhancements to advise Partners on adding maximum value to the customer's investment
Understand customers' needs and counsel Partners on solutions that align to business goals; driving deeper product engagement, usage and overall satisfaction.
Translate Customer Success content and initiatives into Partner-facing enablement programs that scale to assist Partners in demonstrating value, identifying and mitigating churn risk, developing expansion opportunities, or migrating desktop customers who may benefit from SaaS products
Proactively spot issues that could affect customer satisfaction or retention across the Partner network, and work cross-functionally to remove roadblocks and communicate key feedback to ensure we are continually focusing on improving the customer experience
Provide coaching and mentoring to the Partner network, and opportunities for connection and upskilling across the base
Track and measure business impact, successes and challenges and report out to cross-functional internal collaborators, and Partners
What you will bring
Proven experience in customer success, business development or channel management with a focus on retention.
Experience with MYOB, broader accounting solutions and/or the application of business management software.
A people person Able to quickly build trust and rapport and develop positive relationships both internally and externally.
Ability to position yourself as a trusted advisor and inspire change.
Strong presentation skills and interpersonal skills.
Proven attention to detail and analytical skills, with the ability to quickly identify trends and surface key customer insights.
Highly collaborative way of working, making good use of feedback loops and rallying all relevant parts of the organisation around driving customer success.
Ability to learn quickly and proactively initiate action to fill any knowledge gaps in a dynamic environment.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
See what it's like to work at MYOB and what we're all about.
Do your best work in a flexible work environment, right down to financial assistance to set up your home 's called Flexperience, and it's designed by you and your team
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to 'Culture Add' means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you're excited about this role, or about MYOB, we'd still love to hear from you
#J-18808-Ljbffr
-
Community Engagement
1 week ago
Adelaide, South Australia My Plan Manager Full timeCommunity Engagement & Partnerships Manager - VIC• Community Engagement,DescriptionAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability... but that doesn't mean it's easy to navigate. And that's where My Plan Manager comes inAs a financial intermediary...
-
Customer Success Manager,
1 week ago
Adelaide city centre, South Australia upstream Full timeAbout upstreamAt upstream, we began with a small team with a simple mission: To provide cutting-edge cloud computing services to businesses at home and abroad.While our HQ is based in Canberra, we have team members all over Australia and throughout APAC. We have been a remote-first organisation since 2018 and have a supportive and friendly team culture...
-
Family Linker
1 week ago
Adelaide, South Australia HR Success Full timePlaygroup South Australia is a community-based not-for-profit organisation committed to providing quality services and support to families with young children across South Australia. Our vision is to ensure that all children in South Australia are developmentally on-track.We have an exciting opportunity for an experienced family / social services worker to...
-
Specialist, Customer Success Management
1 week ago
Adelaide, South Australia CoreLogic Full timeSpecialist, Customer Success Management page is loaded Specialist, Customer Success Management Apply locations Adelaide time type Full time posted on Posted 4 Days Ago job requisition id REQ14296 At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for...
-
Client Relationship Consultant
1 week ago
Adelaide city centre, South Australia My Plan Manager Full timeAbout usAt My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential. We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn't get in the way of...
-
Client Relationship Consultant
1 week ago
Adelaide city centre, South Australia My Plan Manager Full timeAbout usAt My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential. We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn't get in the way of...
-
Call Quality Analyst
1 week ago
Adelaide city centre, South Australia My Plan Manager Full timeDo you have an inquisitive nature with a healthy data curiosity??If so we have the role for youAbout the role:We are looking for someone to join the Client Services Team as a Call Quality Analyst.As a key member of the Client Services Team, the Call Quality Analyst, responsible for ensuring that both inbound and outbound calls to clients and providers meet...
-
Director/Equity Partner
1 week ago
Adelaide, South Australia Hays Recruitment Full timeBusiness Services & Corporate Advisory (Accounting) Your new companyThis growing Chartered Firm in Adelaide has a team of 40 dedicated professionals and offers a collaborative and supportive work environment fostering professional growth and encouraging work-life balance at all levels, including Partner/Director.Your new roleAs a Director, you will play a...
-
People & Culture Business Partner
1 week ago
Adelaide, South Australia Robert Walters Full timeConsulting & Generalist HR (Human Resources & Recruitment) Data Action is a leading provider of software and services to the financial services industry. They are committed to providing an inclusive and supportive work environment where every individual can thrive.Their focus on continuous learning and development ensures that their employees are always at...
-
WHS Business Partner
1 week ago
Adelaide, South Australia Mayday Recruitment Full timeOccupational Health & Safety (Human Resources & Recruitment) MAYDAY Recruitment are exciting to be partnering with a leading Australian organisation who are searching for a standout WHS Business Partner - Wellbeing Lead.As the WHS Business Partner - Wellbeing Lead you will play a pivotal role in maturing the Safety Management System through the provision...
-
ICT Business Partner
1 week ago
Adelaide, South Australia McArthur Pty Ltd Full timeExcellent opportunity for an experienced ICT professional to join Council.ICT operations with continuous improvement focusInnovative, progressive, and contemporary CouncilCity of Prospect is part of the iconic inner heritage suburbs of Adelaide. Located only ten minutes from the CBD, our Council area encompasses approximately 778 hectares and boasts around...
-
Customer Success Specialist
1 week ago
Adelaide, South Australia Justified Talent Pty Ltd Full timeWork with entrepreneurs on a mission, every dayLiterally work from anywhere in this beautiful country$70-$80K, plus super plus incentives Our truly amazing, difference-making client, Dent Global, develops entrepreneurs who stand out, scale up and make a positive impact in the world. But before we tell you more about them... let's focus on you. You're someone...
-
People & Culture Business Partner
1 week ago
Adelaide, South Australia ROBERT WALTERS AUSTRALIA Full timeData Action is a leading provider of software and services to the financial services industry. They are committed to providing an inclusive and supportive work environment where every individual can thrive.Their focus on continuous learning and development ensures that their employees are always at the forefront of industry trends. With a strong commitment...
-
IP Partner
1 week ago
Adelaide, South Australia Jobs via eFinancialCareers Full timeIP Partner NAIMANCLARKE Adelaide, Australia Posted 16 days ago Permanent CompetitiveIP PartnerIntellectual Property Partner- bring any sized practiceNationally recognized firm that values innovation and excellenceCompetitive compensation packageProfessional growth and development in a supportive environmentAbout the firmOur client offers a positive team...
-
Human Resources Business Partner
1 week ago
Adelaide, South Australia Aspire Software Full timeHR Business Partner – Hybrid – Adelaide or Melbourne Aspire Software is seeking an experienced Human Resources Business Partner to join our growing team in AustraliaAs an HRBP for our global organization, you will be responsible for all HR aspects related to the regional leaders you will be partnering with closely. The role will be reporting to the local...
-
Property Partner
1 week ago
Adelaide, South Australia NC Legal Full time05OctProperty PartnerAdelaide, SAApply Now Share JobLinkedIn Facebook Google+ Twitter EmailProperty Lawyer/PartnerLeadership opportunity Brilliant team of high performing lawyers No billable hour targets About the firm Our client is a well-regarded national firm headquartered in the UK. They have a solid client base in its areas of practice and is...
-
Human Resources Business Partner
1 week ago
Adelaide, South Australia Aspire Software Full timeHR Business Partner HybridAdelaide or MelbourneAspire Software is seeking an experienced Human Resources Business Partner to join our growing team in AustraliaAs an HRBP for our global organization, you will be responsible for all HR aspects related to the regional leaders you will be partnering with closely. The role will be reporting to the local...
-
Adelaide, South Australia Burgess Paluch Full timeCareer making opportunity at this leading mid-tier firm. Dynamic partners or aspiring partners should consider this opportunity to join a successful mid-tier firm that is enjoying a busy period and which has a pre-existing base of disputes clients for a capable partner to build on. Making the most of a pre-existing client base, you willCareer making...
-
Adelaide, South Australia Burgess Paluch Full timeCareer making opportunity at this leading mid-tier firm. Dynamic partners or aspiring partners should consider this opportunity to join a successful mid-tier firm that is enjoying a busy period and which has a pre-existing base of disputes clients for a capable partner to build on. Making the most of a pre-existing client base, you willCareer making...
-
Injury Care Partner
1 week ago
Adelaide, South Australia People Full time**We are Woolworths Group**We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs...