Community Manager

1 week ago

Territory of Ashmore and Cartier Islands, Australia Aveo Full time

Role overview

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

The Domain Country Club Retirement Village is a resort-style community, located in Ashmore and set amongst 42 acres of beautifully landscaped and picturesque gardens. Reporting to the Regional Operations Manager, you'll be responsible for managing the day-to-day operations, financial performance and services of the community. You'll have an enthusiastic approach to service, coupled with financial acumen, strong negotiation skills and people management skills. However, your customer service and engagement skills are where you really excel. You are a team builder who can develop mutually beneficial relationships with employees and residents to positively promote The Domain Country Club.

What we offer

  • Paid Parental Leave and Purchased Annual Leave options
  • Two (2) additional 'All About Me' leave days per calendar year
  • Annual salary reviews and annual bonus incentive scheme
  • Employee Referral Program and Employee Assistance Program
  • Discounts to Health Insurance and Retail & Leisure partner providers
  • Opportunities for further career progression
  • In-house Learning & Development training programs to develop your professional skills

You will

  • Coordinate all daily operations of village services including safety, security, maintenance, compliance and events
  • Build resident satisfaction by creating a vibrant and inclusive culture throughout the community that is built on communication, professionalism and respect
  • Create and implement village financial budgets and be responsible for all financial performance of the village
  • Ensure correct implementation and ongoing village compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed)
  • Be responsible for managing the various Body Corporate committees and ensuring meetings, agendas and administration items are completed in a timely manner
  • Managing a team of staff including hiring, inductions, rostering/timesheets, ongoing training & development and performance management
  • Liaise with a large amount of internal and external teams including but not limited to: sales, marketing, legal, safety/risk and contractors
  • Enable residents to maintain their optimum degree of independence, choice and quality of life & maintain effective inter-personal relations with residents and their families

What you'll bring

  • Prior experience in a front-line customer-facing management role (e.g Hotel/Resort GM, Retirement Living CM, Body Corporate Manager, Property or Facilities Management, 2IC Hotel/Resort/Tourism Management etc.)
  • Highly developed interpersonal skills where you pride yourself on your communication, time management, professionalism, empathy and negotiation skills
  • Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel PowerPoint)
  • Experience in developing, implementing and managing financial budgets
  • An autonomous, proactive and self-motivated attitude with a strong focus on results and customer satisfaction
  • Knowledge of Body Corporate Act (highly advantageous due to the mixture of Leasehold and Freehold properties)
  • Tertiary qualification in business or related discipline (desirable, not essential)
  • Minimum two (2) COVID-19 vaccinations (required)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 80+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next

Apply now and take to first step in Bringing your Passion to life We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.

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