Psychology Clinic Practice Management/reception Role

1 week ago


Coburg, Victoria, Australia Coburg Clinical Psychology Full time
Coburg Clinical Psychology is a boutique private practice in the heart of Coburg. We value a strong work ethic, honesty, respect for all genders and ethnicities, and a sense of humour. We have a team of 8 psychologists, operating from lovely consulting rooms.

We are looking for an efficient, mature, reliable, enthusiastic and organised medical/health receptionist to join our team on a part-time basis.

This is an ideal opportunity for someone with allied health (or medical) reception experience looking for an enjoyable role in a genuinely fun and friendly work environment.


Key Duties

  • Conducting new client intake phone calls with warmth and care.
  • Assisting new clients to choose a suitable therapist, answering their questions and completing the new client intake process; and triaging to other services where appropriate.
  • Diary management: making client bookings, maintaining psychologist waitlists, actively maximising clinician efficiency and rescheduling appointments.
  • Taking client payments, processing Medicare/Private Health Insurance rebates, processing invoices for third party payments (such as TAC), and following up outstanding accounts.
  • Managing payments to psychologists: running reports, receiving and processing contractor psychologists' invoices.
  • Responding promptly and professionally to psychologists' administrative requests.
  • Tidying, filing and general upkeep of the practice including ordering, receiving and stocking of office supplies.
  • Dealing with sensitive and important client information efficiently, confidentially and effectively, whilst adhering to the appropriate legal and ethical guidelines regarding confidentiality and information security.
  • Understanding the Medicare Benefits Schedule (MBS) and keeping abreast of changes.
  • Completing clinic spreadsheets and pivot tables.

Key Selection Criteria

  • Demonstrated experience (>1 year) in medical and/or allied health reception role.
  • Strong administrative skills with exceptional attention to detail.
  • Strong interpersonal and communication skills and emotional intelligence, and a sense of humour.
  • Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite.
  • Exceptional time management, organisation and problemsolving skills.
  • Knowledge and experience of Medicare and Private Health Insurance claiming.
  • The ability to take initiative and promptly complete tasks when working independently.

Remuneration and Hours
This is a permanent part time role (0.4EFT) job share with another receptionist.

Our reception needs to be staffed at all times, so being able to covering sick days and holidays is a must.

There is no weekend work involved in this role and the latest finish required is 6pm.

Start Date is mid-late April 2023
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