Field Service Engineer

2 weeks ago

Sydney, New South Wales, Australia Smiths Group plc Full time

Smiths Detection , part ofSmiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place -

Job Description

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses excellent communication skills, both oral and written.
Demonstrates strong repair troubleshooting methodology and maintains at least an intermediate technical level of products range knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trained on installation of main relevant products in the
company's product portfolio. The main role is to be involved in special projects, some of high profile/value/complexity, and/or in direct support of applicable project lead, as assigned. Has a sound knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

Installs (deploys) and performs commissioning for equipment at customer sites across North and South Asia region. Maintains Service Management System and Teams platform to properly initiate, organize and maintain all installation related files until work is completed with the strong focus on scope delivery withing the agreed deadlines. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

Duties & Responsibilities

Responsibilities -


• The role will require a significant amount of travel both domestic and international (up to 80-90%) including some countries considered as High-Risk (for example PNG or Thailand)

• Responsible for meeting daily service needs with regards to installation activities and driving customer satisfaction

• Installs equipment in the field; provides customer familiarization training as required

• As required, plays the role of technical lead on the project working closely with the Program Manager and the rest of the installation team as applicable

• Documents all installation work and submits paperwork in a timely manner

• Responsible for reporting product quality issues/concerns identified during the installation activities

• Participates in Service sales opportunities and assists with promoting and implementing revenue programs

• Ensures that relevant tools and test equipment are properly maintained and calibrated

• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable

• Seeks to provide technical support to customers and other service professionals as required

• Possesses a solid level of technical knowledge on the main company's products in the region

• Establishes and maintains a close relationship with senior level Field Service Engineers and Product Specialists in order to support the needs of the customer and remain aware of current technical trends

• Exercises every available measure to control and minimize costs

• Complies with and ensures Service Department compliance with Company health, safety and environmental policies

• Other duties as required

The Individual

Skills & Experience -

  • Electro-mechanical qualification or equivalent technical training/experience. Equivalence achieved through comparative work and life experience is acceptable (>5 years work experience in a related electrical or mechanical field service role).
  • Computer literacy: competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • 2-3 years experience is highly beneficial, being directly involved in field service/installation of electro-mechanical and electronic systems/equipment.
  • Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel sometimes at short notice and stay away from home for the duration of the project.
  • While supervision is not considered a primary responsibility of this position, there will be instances where supervision of others on a project basis is required.
  • Advanced level of oral and written English to be able to communicate with multiple stakeholders in various parts of North and South Asia region.
  • Due to the security industry requirements, to be successful in this role you would need to be able to pass all the relevant security clearance processes, imposed by the customer and/or site
  • Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivated, reliable, and accountable individual
  • Self-starter, being able to work autonomously with minimal supervision.

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ) or LinkedIn.

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