Billings Specialist
1 week ago
- Sydney, NSW
- Hybrid
About the company:
At Gumtree, Carsguide and Autotrader we are on a mission to create Australia's leading multi-category classifieds marketplace, business and finance community forum, and editorial lifestyle network reaching more than 1 in 3 Australian adults every month.
About the role:
As part of our growth journey, we are looking for a talented
**Billing Specialist
- Payments & Credits** to join our Billing & Operations Team. This role is responsible for ensuring customer credits are minimised and managed within approval guidelines whilst ensuring they are actioned promptly.
What you'll do:
- Work with the dealer sales team and dealers to thoroughly investigate credit requests ensuring all required approvals are gained
- Produce weekly management reporting
- Work with Arvato to ensure payments are applied accurately and timely
- Ensure Direct Debit payment batches are applied and work to promote direct debit as a preferred payment option
- Investigate nonlinked payments
- Manage customer refunds and intercompany bank transfers
- Support the Senior Billing Specialist in business review of monthly invoices
- Creation of manual invoicing & billing adjustments
- Escalation of system related billing issues
What you'll bring:
- 5 years' experience in finance, business administration and/or collections along with customer interactions via telephone
- Bachelor's degree preferred
- Customer relationship skills, able to manage conversations and negotiate an outcome that is both commercially favourable yet empathetic to the customers needs
- High level of familiarity with the collections / dunning process
- Experience with Salesforce highly desirable
- Proficient in account reconciliation and ability to use Excel to an intermediate/advanced level
- Excellent interpersonal skills and the ability to work with varied groups to deliver tasks
- Natural problem solver taking a structured approach to collecting facts, logically determining the root cause, and identifying the simplest solution
- Ability to multitask whilst maintaining attention to detail
- Able to provide a superior customer service experience
- Ability to represent the brand with utmost professionalism when interacting with customers
What we offer:
- Meaningful work with diverse, highly skilled and passionate teams which give you the chance to make a difference in our customers' lives.
- Competitive compensation package including an annual bonus.
- An additional day off for your birthday
- A healthy worklife balance, i.e. additional paid parental leave time, flexible working hours including a hybrid working environment.
- Excellent Benefits which include health insurance for you and your family
Interested?
Note:
successful applicants need to have full working rights for Australia.
No agencies thanks, we've got this one covered
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