Billings Specialist

1 week ago


Sydney, New South Wales, Australia Gumtree Australia Full time
Permanent / Full Time

  • Sydney, NSW
  • Hybrid

About the company:


At Gumtree, Carsguide and Autotrader we are on a mission to create Australia's leading multi-category classifieds marketplace, business and finance community forum, and editorial lifestyle network reaching more than 1 in 3 Australian adults every month.

Sounds exciting doesn't it?

About the role:

As part of our growth journey, we are looking for a talented
**Billing Specialist

  • Payments & Credits** to join our Billing & Operations Team. This role is responsible for ensuring customer credits are minimised and managed within approval guidelines whilst ensuring they are actioned promptly.

What you'll do:

  • Work with the dealer sales team and dealers to thoroughly investigate credit requests ensuring all required approvals are gained
  • Produce weekly management reporting
  • Work with Arvato to ensure payments are applied accurately and timely
  • Ensure Direct Debit payment batches are applied and work to promote direct debit as a preferred payment option
  • Investigate nonlinked payments
  • Manage customer refunds and intercompany bank transfers
  • Support the Senior Billing Specialist in business review of monthly invoices
  • Creation of manual invoicing & billing adjustments
  • Escalation of system related billing issues

What you'll bring:

  • 5 years' experience in finance, business administration and/or collections along with customer interactions via telephone
  • Bachelor's degree preferred
  • Customer relationship skills, able to manage conversations and negotiate an outcome that is both commercially favourable yet empathetic to the customers needs
  • High level of familiarity with the collections / dunning process
  • Experience with Salesforce highly desirable
  • Proficient in account reconciliation and ability to use Excel to an intermediate/advanced level
  • Excellent interpersonal skills and the ability to work with varied groups to deliver tasks
  • Natural problem solver taking a structured approach to collecting facts, logically determining the root cause, and identifying the simplest solution
  • Ability to multitask whilst maintaining attention to detail
  • Able to provide a superior customer service experience
  • Ability to represent the brand with utmost professionalism when interacting with customers

What we offer:

  • Meaningful work with diverse, highly skilled and passionate teams which give you the chance to make a difference in our customers' lives.
  • Competitive compensation package including an annual bonus.
  • An additional day off for your birthday
  • A healthy worklife balance, i.e. additional paid parental leave time, flexible working hours including a hybrid working environment.
  • Excellent Benefits which include health insurance for you and your family

Interested?

Note:
successful applicants need to have full working rights for Australia.

No agencies thanks, we've got this one covered
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