Billing Support Specialist

1 week ago

Sydney, New South Wales, Australia Aircall Full time

SYDNEY /

CUSTOMER EXPERIENCE BILLING SUPPORT /

FULL TIME

/ HYBRID

  • Aircall is a place where voices are valued.


Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture.

Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home - everyone has a voice that is valued.

Whatever your background, wherever you're from - we want you to join the conversation. Let's talk.

Within our Customer Support & Experience team, we have Frontline Support, Technical Support and Billing Support.


The Billing Support team is specialized in the resolution of incoming billing and payment-related enquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines.


The responsibilities in this role:

  • Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
  • Providing support to our customerfacing teams with invoicing, subscriptions, payments management
  • Maintaining accurate account balances
  • Partnering effectively with the Account Receivable and Cash Collection teams
  • Nurturing professional relationships with our customers by providing them with worldclass billing support experiences
  • Developping and maintain comprehensive knowledge of Aircall billing & payment processes to support customers

The skills required to succeed in this role:

  • English (spoken and written) must be flawless when communicating with clients but also necessary for internal communication
  • Previous experience in billing / cash collection is a must
  • Experience in a customer facing role (support or success) is desired
We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We're a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for

  • Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?
Key moment to join Aircall in term of growth and opportunities
- Our people matter, work-life balance is important at Aircall

  • Fastlearning environment, entrepreneurial and strong team spirit
  • 45+ Nationalities: cosmopolite & multicultural mindset
  • Competitive salary package & benefits
  • DE&I Statement:_
  • At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are _

_core to our Aircall journey._

  • We promote active inclusion to foster a_

_ strong sense of belonging_:

- which is one of our main strengths as a business. We strive to assemble diverse people that can _

_enrich and learn from each other_:

  • . We pledge to make sure everyone not only has a seat at the table but is valued at the table
  • providing _

_equal opportunities _:

- to develop and thrive._

  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and _

_keep this conversation _:

- open because we realize that we have work to do and much to learn._

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