Contact Centre Navigator

2 weeks ago


Geelong, Victoria, Australia Barwon Health Full time

Employment Status
Permanent Full Time, Permanent Part Time

Program
Mental Health Drug and Alcohol Services

Location
MH - Mental Health & Wellbeing Local

Hours Per Fortnight
0

Position Summary

  • Play a vital role as the first point of contact at a new mental health service
  • Answer incoming calls and assist consumers to navigate the service system


Multiple Permanent Positions
  • Full Time or Part time with a
  • Minimum 0.6 FTE

About the Facility
Barwon Health, based in Geelong, Victoria, is one of the largest and most comprehensive regional health services in Australia.

Our Mental Health Drug & Alcohol Services directorate provides integrated and recovery oriented mental health, drugs and alcohol assessment, treatment and community support to people of all ages within the Barwon region experiencing, or at risk of experiencing, mental health and drug & alcohol issues, and their families.

Our service is internationally recognised for its innovative clinical programs and integrated models of practice that are client centred, accessible and family inclusive.

We are fortunate to enjoy terrific internal relationships and have developed excellent partnerships with the local community that provide for seamless integrated care for our clients.


About the new service
Committed to transforming mental health for Victorians, we're driven by the Royal Commission's call for ambitious change

Our aim:
an empowering mental health system for all in Victoria.

Introducing the Greater Geelong and Borough of Queenscliffe (GGQ) Local Mental Health and Wellbeing Service, a collaborative effort by Barwon Health, Watharoung Aboriginal Cooperative Ltd, Wellways Australia, and ERMHA365.

This service is built on positivity, hope, and inclusion.

Whether you're a consumer, caregiver, or provider, we start with a warm question:
"Welcome, how can we help?" Seamlessly connecting local, area, and wellbeing services, our approach relies on standardized tools, coordinated care plans, and clear digital and physical pathways.


Join us in reshaping mental health support for Victorians, ensuring that anyone seeking assistance is met with compassion and open arms.


About the Role


The Contact Centre Navigators, employed by Barwon Health, will provide informed customer service and referral via the GGQ Mental Health and Wellbeing Local digital pathways (1800 #, phone enquiries/ online enquiries) to ensure consumers with mental illness and/or drug and alcohol issues receive courteous, efficient and clinically effective care.

A focus of this role is providing person-centred switchboard services across the GGQ Mental Health and Wellbeing Local communication platforms, to guide consumers and their families in navigating the service.

As one of the first points of contact for the GGQ Mental Health and Wellbeing Local, a warm and welcoming response is essential, as this first contact is often pivotal in a person's wish to engage with services on an ongoing basis.


  • This position will operate on a rotating roster and require availability for after hours and weekend work._

Your experience

  • Skilled in working in a consumer focused and customer facing role
  • Effective communication and interpersonal skills with the ability to communicate with people at all levels and vary communication style accordingly
  • Practice working in an organisation delivering health administration/ and or human services to disadvantaged or disabled people

What we offer

  • Located in the centre of Geelong's CBD, we also offer an easier commute from the Western Suburbs of Melbourne, rather than travelling across the city
  • Flexible working arrangements
  • Professional development
  • Access to 24/7 employee wellness facility
  • Proximity to the Great Ocean Road and the Surf Coast
  • Experience the best of the Geelong and Bellarine region
  • Attractive salary packaging benefits Living Expenses capped at $9,010 and includes repayments on mortgages, credit cards, personal loans and rental payments / Meal Entertainment & Accommodation capped at $2,650 and includes food and drink consumed in a social or entertainment settings and some accommodation expenditure

Diversity and Inclusion
At Barwon Health we are committed to a diverse and inclusive workforce where we value each person's uniqueness.

We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We are strongly committed to the safety and wellbeing of all children and young people.

Click here for further information on the Victorian Government's Child Safe Standards:
About Child Safe Standards | Victorian Government

We are also proud to be Totally Smoke Free.

Applicants for this role must be fully vaccinated for COVID-19 and influenza and meet the requirements of the Barwon health immun

  • Geelong, Victoria, Australia Barwon Health Full time

    Employment StatusPermanent Full Time, Permanent Part TimeProgramMental Health Drug and Alcohol ServicesLocationMultiple LocationsHours Per Fortnight0Position Summary Play a key role in supporting a consumers journey within mental health systems Build your career at an innovative service from the start of its development Multiple Permanent Positions FTE...


  • Geelong, Victoria, Australia Australian Bureau of Statistics Full time

    Location: Geelong, Victoria Several casual APS2 positions for a 12week contract- $36.69 per hour, inclusive of 25% loadingThe Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change.These positions are casual ($36.69 per hour), with the opportunity to...


  • Geelong, Victoria, Australia Australian Bureau of Statistics Full time

    Contact Centre Officers (APS2), Client Engagement and Despatch UnitLocation: Geelong, VictoriaSeveral casual APS2 positions$33.86 per hour, plus 15.4% superannuationThe Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change. We are looking for...

  • Service Navigator

    2 weeks ago


    Geelong, Victoria, Australia Wellways Full time

    Exciting part-time opportunity based in Geelong or Great South Coast office:- Join a nationally recognised and growing provider of mental health and disability services:- 42.60p/h + 11% Super + leave loading + generous salary packaging benefits:_ Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly...


  • Geelong, Victoria, Australia Chandler Macleod Full time

    About the Organization:This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different...

  • Access Navigator

    2 weeks ago


    Geelong, Victoria, Australia Barwon Health Full time

    Employment StatusPermanent Part TimeProgramEnterpriseLocationUniversity Hospital GeelongHours Per Fortnight16Position SummaryBroaden Your HorizonsAlign your life and career with us at Barwon Health in Australia. Work collaboratively with the After Hours Hospital Manager to improve patient flow throughout the organisation. This role will be on PM shifts days...


  • Geelong, Victoria, Australia Geelong Arts Centre Full time

    Introduction:Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through performance, holds...


  • Geelong, Victoria, Australia Barwon Health Full time

    Employment StatusPermanent Part TimeProgramWomen's & Children'sLocationMcKellar CentreHours Per Fortnight16Position Summary_Make a difference to local families. Opening soon._ Join Barwon Health's new stateoftheart early parenting centre, dedicated to supporting families in our region Provide specialist expertise to parents and carers to build parenting...

  • Duty Manager

    2 weeks ago


    Geelong, Victoria, Australia Geelong Arts Centre Full time

    Introduction:About Geelong Arts CentreGeelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights...


  • Geelong, Victoria, Australia Geelong Arts Centre Full time

    Introduction:About UsGeelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through performance,...


  • Geelong, Victoria, Australia The SAFV Centre Full time

    About the roleThis is an exciting opportunity to lead the Corporate Services team for the delivery of professional, high quality advice, reporting, compliance and other commercial outcomes across the portfolio areas, enabling the delivery of the organisation's strategic objectives and ensuring organisational sustainability. This position is full time and...


  • Geelong, Victoria, Australia GMHBA Full time

    At GMHBA, we believe that every day is an opportunity to empower and support communities in choosing the life they want to live, and the life they don't. We began almost a century ago to provide healthcare to Geelong's workers and has since grown to become one of Australia's largest regionally based health insurers.About your role with usOur members come...

  • Counsellor Advocate

    2 weeks ago


    Geelong, Victoria, Australia The SAFV Centre Full time

    About the roleAbout The RoleThis position provides specialised counselling to children, young people and adults who have experienced sexual assault or family violence, and to their non-offending family or friends. These roles will involve facilitating trauma informed counselling therapeutic group work. We run a number of caring group programs from assisting...

  • Vehicle Relocator

    2 weeks ago


    Geelong, Victoria, Australia Talent International Full time

    Job Details:LocationGeelongSalaryNegotiableJob TypeFull TimeRefBBBH100339_ ContactDonal McCannPostedabout 2 hours ago Geelong Location Hybrid Working Environment Relocate vehicles and equipmentThis position requires an experienced and customer focused Vehicle Relocator who will be responsible for providing efficient and safe relocation of fleet vehicles...


  • Geelong, Victoria, Australia The Sexual Assault & Family Violence Centre Full time

    About The Role This role provides a specialised first point of contact for our service in the assessment of adults, young people, children and families (with non-offending parent/s) who have experienced sexual assault or family violence, and for children and young people who engage in problematic or abusive sexualised behaviours. As the first point of...


  • Geelong, Victoria, Australia Gordon Institute of TAFE Full time

    $74,418 to $77,585 p.a. (pro-rata) plus Superannuation Full Time Contract to 31 December 2024 (Part Time or Job Share may be considered) For further details contact Sue Rayner onThe Advisor role provides a high level of client support within the Skills and Job Centre, including answering general client queries, providing exceptional customer service,...


  • Geelong, Victoria, Australia Barwon Health Full time

    Employment StatusPermanent Part TimeProgramCommunity Health Rehab & Palliative CareLocationMcKellar CentreHours Per Fortnight16Position Summary Permanent Part-Time Role 16 hours per fortnight (4 x 4hour shifts including weekends and public holidays) Enjoy a supportive care role of patients in a team environment Located at McKellar Centre, the subacute hub of...


  • Geelong, Victoria, Australia The Gordon Full time

    $75,906 to $81,566 p.a. (pro-rata) plus Superannuation Part Time hours per week) Ongoing For further details contact Katrina Bye onAre you ready to take the helm of an essential operation dedicated to empowering individuals through industry certification exams? Look no further We seek a dynamic Coordinator to lead our Pearson Test Centre team to new...


  • Geelong, Victoria, Australia The Gordon Full time

    $92,682 to $105,233 p.a plus Superannuation Full Time Ongoing For further details contact Liz Stewart onThis position is responsible for the leadership of The Gordon Skills and Jobs Centre (SJC).This includes the day-to-day operation, management, and continuous improvement of the centre in line with strategic objectives, leading a team of specialist career...


  • Geelong, Victoria, Australia Hudson Australia Full time

    We are looking for a Customer Solutions Officer for this high-level State Government Agency in Geelong, Victoria. We are looking for 3 professional Customer Solutions Officers to help manage inbound enquiries from existing members, providing exceptional service to start ASAP. Based in Geelong, and close to public transport this contract is ongoing and...