Contact Centre Navigators
2 weeks ago
Employment Status
Permanent Full Time, Permanent Part Time
Program
Mental Health Drug and Alcohol Services
Location
Multiple Locations
Hours Per Fortnight
0
Position Summary
- Play a key role in supporting a consumers journey within mental health systems
- Build your career at an innovative service from the start of its development
Multiple Permanent Positions
- FTE Negotiable (Part Time/Full Time Opportunities)
About the new service
The Royal Commission into Victoria's Mental Health System has challenged us to think beyond incremental improvement to deliver a mental health system that helps all Victorians live their best lives.
In a region characterised by fragmentation, complexity, and access barriers, implementing the Greater Geelong and Borough of Queenscliffe (GGQ) Local Mental Health and Wellbeing Service is a key step in realising this goal.
The GGQ Local Mental Health and Wellbeing Service is delivered by a consortium of equal partners: Barwon Health, Watharoung Aboriginal Cooperative Ltd, Wellways Australia and ERMHA365.
No matter whether a consumer, carer or provider enters or seeks assistance via digital platforms, contact centre, or physical locations, the first engagement will always start with a simple question:
"Welcome, how can we help?" Drawing on established services, networks, and pathways, the GGq Local Services provides seamless integration between local, area and wellbeing services for the benefit of consumers, carers, and providers. This is supported through standardised assessment tools, treatment and support processes, care plans and care coordination, colocation of services and regional navigational pathways.
The three core elements of our service are people, purpose, and place.
We are seeking a highly motivated mental health professional who is capable of facilitating excellence in integrated, holistic health care, with the goal of improving outcomes for consumers, carers, and the wider community.
About the Role
The Contact Centre Navigators employed by Barwon Health, will provide empathic engagement and informed referral to ensure consumers with mental illness and/or drug and alcohol issues, receive courteous, efficient and clinically effective care.
A focus of this role is ensuring that the administration functions of the Locals Service support the smooth consumer journey and that a high standard of data is captured.
Your experience
- Sound health administration and customer service knowledge ( mental health desirable)
- Evidence of ongoing personal and professional development
- Demonstrated excellent organisational skills
- Robust and effective communication and interpersonal skills with the ability to communicate with people at all levels and vary communication style accordingly
What we offer
- Located in the centre of Geelong's CBD, we also offer an easier commute from the Western Suburbs of Melbourne, rather than travelling across the city
- Flexible working arrangements
- Professional development
- Access to 24/7 employee wellness facility
- Attractive salary packaging benefits Living Expenses capped at $9,010 and includes repayments on mortgages, credit cards, personal loans and rental payments / Meal Entertainment & Accommodation capped at $2,650 and includes food and drink consumed in a social or entertainment settings and some accommodation expenditure
Diversity and Inclusion
Selection Criteria
Essential:
Can you please list Barwon Health's values?
Essential:
Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential:
I agree, to commence employment, I am required to meet Barwon Health's immunisation requirements (including full Covid-19 and Influenza vaccination) set out in the Staff Immunisation Policy.
I acknowledge that meeting this requirement is mandatory and a condition of employment subsequently offered.Essential:
Experience in switchboard functions
Essential:
Demonstrated intermediate to advanced skills in keyboard, MS Office and information systems
Desirable:
Familiarity with health services terminology
Desirable:
Familiarity with Mental Health Service systems
Desirable:
Lived experience (Consumer and/or Carer) of public mental health services
Desirable:
Lived or living experience (Consumer and/or Carer) of Recovery
Contact Person
Michelle Zarafa
Contact Person Job Title
Contact Number
Closing Date
12/02/2023
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