Service Advisor

2 weeks ago

Horningsea Park, New South Wales, Australia CEA Full time
Posted: 20/03/2024

Closing Date: 20/04/2024

Job Type:
Permanent - Full Time

Location:
Horningsea Park

Job Category:
Administration

About Us


CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.


Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.


Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

About the role:


This role involves providing administrative support to the service department, ensuring all paperwork relating to service is completed accurately and efficiently.


You will be responsible for:

  • Assist Service Manager or Service Supervisor with customer calls by asking relevant questions to allow appropriate response to phone enquiries
  • Ensure all warranty repair orders are submitted within 14 days of completion
  • Perform invoice processing procedure including opening and closing of jobs
  • Create Purchase Orders and input into system and authorise for payment
  • Create quotes within Reynolds and Reynolds system
  • Liaise with Sublet Contractors
  • Allocate hours worked to repair orders
  • Prompt processing of all purchase orders
  • Complete weekly timesheets
  • Ensure all paperwork is filed
  • Suggestion and recommend process improvements as appropriate
  • Ensure compliance with the relevant OH&S requirements

To be successful in this role you will have:

  • Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
  • Proven ability to manage administration for a mechanical service department
  • Ability to liaise with internal customers and suppliers
  • Ability to generate systems reports on services
  • Ability to follow all company policies

Desired Skills and Experience:

_Benefits:
_
- _An attractive remuneration package commensurate with your experience._
- _A commitment to your ongoing professional development._
- _Employee milestone, reward and recognition programs_

  • Access to Private Health Corporate Discounts with HBF
  • Employee Benefits Program (Perkbox) access to discounts from hundreds of brands

_Why work with us:
_
- _Growing family owned and operated;_
- _Career advancement opportunities, locally & nationally;_
- _Great team with a friendly supportive culture;_
- _Employee assistance and wellbeing program for employees and for members of their household; and_

_On Offer_
- _Stable employment_
- _Competitive salary_
- _Ongoing training both internal and Factory_
- _Long term career opportunity_

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