Customer Experience Leader

1 week ago


Shellharbour City Council, Australia El Jannah Full time

As a Customer Experience Leader at our family fast food restaurant, you will play a pivotal role in ensuring that every guest enjoys a memorable dining experience. You will be responsible for overseeing the front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and loyalty.

Responsibilities:

Team Leadership: Lead and motivate a team of front-line employees including servers, cashiers, and greeters. Provide ongoing training, coaching, and support to ensure exceptional service delivery.

Customer Engagement: Interact with customers in a friendly and professional manner, addressing inquiries, concerns, and feedback promptly. Strive to exceed customer expectations and foster long-term relationships.

Service Excellence: Set high standards for service quality, cleanliness, and organisation throughout the restaurant. Monitor service levels, streamline processes, and implement improvements to enhance efficiency and effectiveness.

Operational Oversight: Ensure smooth operations during peak hours, coordinating with kitchen staff to maintain optimal food quality and speed of service. Conduct regular inspections to uphold cleanliness, safety, and hygiene standards.

Problem Resolution: Proactively identify and resolve customer issues and complaints, demonstrating empathy and a willingness to go above and beyond to rectify any concerns. Escalate complex issues to management as needed.

Performance Tracking: Monitor key performance indicators (KPIs) related to customer satisfaction, service speed, and order accuracy. Analyse trends, identify areas for improvement, and develop action plans to drive continuous enhancement.

Menu Knowledge: Stay informed about menu offerings, promotions, and special deals. Educate team members on product details, allergens, and customization options to ensure accurate order-taking and upselling opportunities.

Cross-functional Collaboration: Collaborate with other departments such as marketing, operations, and human resources to support company-wide initiatives and achieve common goals. Provide insights and feedback to inform decision-making processes.

Qualifications:

Previous experience in a customer service or hospitality leadership role, preferably within the food service industry.

Excellent interpersonal and communication skills, with a passion for delivering outstanding customer experiences.

Strong leadership abilities, with the capacity to inspire and motivate a diverse team.

Exceptional problem-solving skills and the ability to remain calm and composed under pressure.

Detail-oriented with a focus on maintaining high standards of cleanliness, organisation, and efficiency.

Flexibility to work evenings, weekends, and holidays as required in a fast-paced environment.

#J-18808-Ljbffr

  • Melbourne City Centre, Australia Victorian Building Authority Full time

    Position overview The Team Leader, Customer Experience is responsible for leading a team of staff within the Customer Experience team to support the VBA in its effective and efficient administration of high quality support services to practitioners, consumers and the community. This role is responsible for modelling and delivering high level leadership...


  • Shellharbour City Council, Australia MindChamps Australia Pty Ltd Full time

    Found in 1998 in the heart of Sydney, Australia, MindChamps International Preschool & Early Learning ("MindChamps") is a pathbreaking Preschool and early childhood education with 86 centres operating globally in Singapore, Australia, Malaysia, Philippines, Indonesia and Myanmar.More than just a childcare centre, our goal is to ensure that we are hiring...


  • City of Knox, Australia GPC Asia Pacific Full time

    Work from the comfort of home Full TimeLead a collaborative, innovative & fun teamStability, Growth, Generous Staff DiscountsSparesboxis one of Australia's most exciting start-ups, taking the hassle out of buying automotive parts and accessories online. With Sparesbox being a business withinGenuine Parts Company (GPC)this means you'll also be joining the...


  • City of Glen Eira, Australia Glen Eira City Council Careers Full time

    Emerging leadership rolePart time or full time, permanentEffective 8 July: $70,952 per annum + Superannuation (pro rata for part time)Join the Glen Eira Leisure TeamAre you ready to be part of a vibrant and dynamic team at the forefront of the leisure industry? Glen Eira Leisure is expanding, and we are seeking a passionate individual to help take us to the...


  • Penrith City Council, Australia Cleanaway Full time

    Join Australia's leader in sustainable waste management solutionsAt Cleanaway, we are dedicated to creating a sustainable future by turning waste into resources and renewable energy. If you're ready to be part of a company that sees waste as an opportunity, then we want you on our team!The OpportunityJoin our ASP Health Manufacturing team in St Marys as a...

  • Customer Experience

    1 week ago


    City of Kingston, Australia City of Kingston Full time

    Customer Experience (CX) Data and Systems Analyst Business/Systems Analysts (Information & Communication Technology)Government - Local (Government & Defence) Full time Influence CX improvements and business efficiencies in a fast paced, customer centric environmentJoin a newly established, high performing department and continue to build on our positive...


  • Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencing Salary $73,772 per annum plus 11% superannuation and annual leave loading**: - ** Ongoing and Full-Time Opportunity**: - ** On Campus Based Position** **About the role**: We are currently seeking a ‘people person’ to combine their high quality customer service skills with experience in leading a high performing team to coordinate the...


  • Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencing Salary $73,772 per annum plus 11% superannuation and annual leave loading**: - ** Ongoing and Full-Time Opportunity**: - ** On Campus Based Position** **About the role**: We are currently seeking a ‘people person’ to combine their high quality customer service skills with experience in leading a high performing team to coordinate the...


  • Melbourne City Centre, Victoria, Australia William Angliss Institute Full time

    Commencing Salary $73,772 per annum plus 11% superannuation and annual leave loading: Ongoing and Full-Time Opportunity:- On Campus Based PositionAbout the role:We are currently seeking a 'people person' to combine their high quality customer service skills with experience in leading a high performing team to coordinate the Institute's frontline...

  • Hypoxi Consultants

    4 days ago


    Shellharbour, Australia Fernwood Fitness Shellharbour Full time

    We are looking for bubbly, customer service focused Hypoxi coaches to join our team. No experience necessary. Full training and certification provided. Team Leader position will require to have sales/leadership experience Our coaches support women to achieve targeted cm loss through this advanced low-impact, vacuum and compression technology. Morning,...


  • Shellharbour, Australia Lorna Jane Full time

    At Lorna Jane our mission is to inspire you to live a life you love, through Active Living We are a global retailer and are proud to empower women to be the best versions of themselves! We work together to bring our Big 5 values to life and this is how we achieve our success. We have an exciting opportunity for an experienced Assistant Store Leader to join...

  • Team Leader

    1 week ago


    Shellharbour, Australia The Cram Foundation Full time

    Are you someone who loves to lead by example and can roll up your sleeves when needed? Are you looking for a rewarding career where you can utilise your passion, energy and leadership expertise? If you love the challenge of working in a fast-paced role where your work is really valued; cram might just be the change you're looking forThe Cram Foundation is...


  • Shellharbour, Australia 2. Shellharbour City Council (Active Recruitment) Full time

    Shellharbour Council has an opportunity for a talented Communications professional to join our team as our new Team Leader Communications. Reporting to the Marketing and Communications Manager, this role is responsible for coordinating the delivery of Council's Communications and Engagement Strategy. The Team Leader Communications will work to deliver a...


  • Inner West Council, Australia Ikea Gruppe Full time

    Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people.We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many...


  • Shellharbour, Australia 2. Shellharbour City Council (Active Recruitment) Full time

    Are you a team player who is motivated and proactive to engage with our community and customers to provide timely and courteous support services? We currently have exciting opportunities within our Customer Service Team, for both a permanent full-time and casual Customer Service Officers. You will create a positive relationship in all customer interactions...


  • Shellharbour, Australia 2. Shellharbour City Council (Active Recruitment) Full time

    We have an exciting opportunity for a dynamic and innovative Team Leader Branding and Marketing to join Shellharbour City Council's Marketing and Communications team. Reporting to the Marketing and Communications Manager, this role will coordinate the strategic delivery of Council's marketing activities and create a positive brand experience with the...


  • Shellharbour, Australia The Shellharbour Clinic Full time

    We are looking for an amazing adminsitrative leader to support our psychology clinic. Working collaboratively with the clinic director you will oversee the day-to-day operations of the practice to ensure its smooth operation. About the role: - Coordinate front desk workflow and daily operations - Support the clinical and administrative team - Identify,...

  • Aod Team Leader

    3 weeks ago


    Shellharbour, Australia Henderson Healthcare Full time

    Flexible Working Arrangements - Salary Packaging - Career Progression **JOB DETAILS**: - Leadership in pioneering a new program with the Program Manager - Managing and supporting a small team of AOD clinicians - Building and maintaining local networks for client care - Daily tasks include team supervision, coaching, and fostering a positive team culture -...


  • Shellharbour, Australia The Shellharbour Clinic Full time

    We are looking for an amazing adminsitrative leader to support our psychology clinic. Working collaboratively with the clinic director you will oversee the day-to-day operations of the practice to ensure its smooth operation.About the role: Coordinate front desk workflow and daily operations Support the clinical and administrative team Identify, review and...


  • Shellharbour City Council, Australia Accent Group Careers Full time

    Monday, 13 May 2024 Hype DC is Accent Group's premium, limited and exclusive sneaker retailer.With almost 25 years as one of Australia's leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers. Here at Hype DC, we are obsessed and committed to our people, our team and our customers are...