Customer Experience Team Leader

1 week ago

City of Knox, Australia GPC Asia Pacific Full time
  • Work from the comfort of home Full Time
  • Lead a collaborative, innovative & fun team
  • Stability, Growth, Generous Staff Discounts

Sparesboxis one of Australia's most exciting start-ups, taking the hassle out of buying automotive parts and accessories online. With Sparesbox being a business withinGenuine Parts Company (GPC)this means you'll also be joining the world's largest distributor of aftermarket parts, employing more than 5000 dedicated team members across Australia

Due to continuing rapid growth, we are currently hiring aFull Time Customer Team Leader where you will be working from home and be a part of a highly performing team that values collaboration and making every day as fun and productive as possible

If your someone who:

  • Has proven experience in leading, managing, and motivating a customer support team.
  • Thrives in a leadership role, setting clear objectives and providing direction to create a positive team environment.
  • Enjoys working as part of a team but can also manage time and workload effectively when working autonomously.
  • Excels in a fast-paced environment, handling escalated customer issues with ease, and facilitating positive overall customer experiences.
  • Possesses strong attention to detail and excellent problem-solving skills to address and resolve customer issues efficiently and effectively.

What you'll bring:

  • Strong background in customer service with a focus on delivering exceptional customer experiences.
  • Experience in customer support management or team leadership is essential; experience in the ecommerce industry is desirable.
  • Proficiency with ecommerce platforms, CRM systems, and other customer support technologies is desirable.
  • Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, customers, and stakeholders.
  • Strong analytical skills to assess customer feedback, identify trends, and develop actionable insights.
  • Flexibility to adapt to changing circumstances and new challenges in a dynamic ecommerce environment.
  • High emotional intelligence to build strong, empathetic relationships with team members and customers.
  • Commitment to continuous improvement and professional development.

At Sparesbox, we work hard - but we also have fun In return, we can offer you:

  • Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, Sparesbox, and AMX
  • Real opportunities for career progression as our business continues to grow
  • We are fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiences
  • Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at

Send your CV to our Careers Team by clicking APPLY

Thank you for your interest in becoming part of GPC Asia Pacific.


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