![Ikea Gruppe](https://media.trabajo.org/img/noimg.jpg)
Customer Team Leader
1 week ago
We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.
We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Our team within IKEA Working at IKEA has its benefits and rewards:
- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- This role is Permanent Full-time, 76 hrs/fortnight.
- The internal job title for this role is Customer Team Leader.
- This role is based on-site at IKEA Tempe, NSW.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day (from 8am) and evening (until 10pm) shifts.
About this work area As Customer Team Leader your responsibilities will include, but are not limited to:
- Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey.
- Optimise the productivity of the team by leveraging workforce management.
- Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations direct reports).
- Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
- Listening to our customers, supporting them with a customer-centric attitude based on IKEA's values and always aiming to be an ambassador for the IKEA Customer Meeting Point.
- Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
- Prior experience in a leadership role in a Customer Service environment with a proven history of coaching teams and managing performances.
- Excellent communication skills with the ability to communicate effectively with customers and stakeholders.
- Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers.
- Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
- Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPI's.
- Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement.
- Advanced computer literacy skills (MS Office Suite) and availability to learn new IT systems/tools.
- Previous experience leading a team in a fast-paced retail environment will be highly regarded.
Come join us
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